- Responsible for the product planning, goal setting, and strategy breakdown of the international e
-commerce customer service system for ByteDance's customer service platform. - Familiar with customer service operations, leveraging the capabilities of large models to enhance resolution and handling efficiency through AI
-assisted agents. - Develop product solutions to address identified issues and collaborate closely with algorithm, customer service, operations, research and development teams to implement these solutions and achieve business objectives.
- Bachelor's degree or above, majoring in computer science, educational technology, or related fields preferred.
- At least 3 years of experience in strategy products such as voice, NLP, including but not limited to intelligent dialogue, LLM, AIGC, and other areas.
- Practical experience in intelligent assistance for customer service or international e
-commerce business products is preferred. - Possess strong market insight, data analysis skills, clear logical thinking, and team collaboration spirit.
- Able to integrate resources from various parties to achieve product objectives with good innovation awareness.
- ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
- ByteDance Inc.
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AI Strategy Product Manager- Customer Service Platform - Seattle, United States - Fossbytes Media Pvt Ltd
Description
About ByteDanceFounded in 2012, ByteDance's mission is to inspire creativity and enrich life.
With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join UsCreation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life
- a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo? Never. Courage? Always.At ByteDance, we create together and grow together. That's how we drive impact
- for ourselves, our company, and the users we serve.
Join us.
About
About Our Team The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system.
Our mission is to provide users with efficient self
-service solutions and provide agents with convenient tools so as to improve customer service experience.
Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
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AI Strategy Product Manager- Customer Service Platform professionals in Seattle
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Tracy Ho
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Sherman B
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Crystal Jones
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warren lubow
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Melissa Louise
Manager: People | Social Media | Restaurant