IT Specialist - Brooklyn, United States - Poel Group Staffing
Description
Responsibilities:
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Trains and mentors junior IT Specialists
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Manages and executes customer support L1 and L2 case life cycles
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Configures customer hardware and software
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Trains customers remotely and on-site
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Manages and executes internal employee IT support L1 and L2 case life cycles
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Trains employees and administers essential office hardware, networking, and productivity and specialized apps
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Technical Requirements:
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3-5 years of experience installing, configuring, and supporting customers' home automation systems
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Proficiency configuring basic general networking, router configuration, switches, VLAN, and QOS (i.e. Microtik, Araknis, or equivalent)
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Proficiency configuring, installing and supporting Microsoft Office/365, Google
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Advanced proficiency configuring and using:
CCTV (i.e. Hikvision, Digital Watchdog, EagleEye, or equivalent)
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Card access (Hartmann Controls and Odyssey, Brivo, Rosslare, Axtrax, Salto, Keyscan, or equivalent)
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Home automation (i.e. Control4, Lutron, or equivalent)
Telephone systems (Allworx, Open SIP, or equivalent)
Requirements:
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Highly driven and enthusiastic about work
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Open to learning and adapting to new methodologies
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Exhibits a pleasant and engaging personality
Exhibits meticulous and thorough approach to tasks
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Proficiency in English, both written and verbal
Location:
Brooklyn, NY
**Salary: $100K
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