Market Leader - Houston, United States - Dairy Queen

Dairy Queen

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Reports to Director of Operations
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Purpose of the Job_

The Market Leader has multi-unit area experience which includes the overall responsibility for overseeing the people processes, and operations of multiple areas and the restaurants in those areas.

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Essential Functions_

Leadership - Competitive Edge: Understands organization's critical success factors; identifies current & future customers, defines strategies to capitalize on strengths & market opportunities. Supports strategy with well-defined tactical planning.

Communication - Listens to Others: Demonstrates genuine interest and empathy; listens patiently and carefully to input; correctly interprets nonverbal behaviors; clarifies others' points of view; and listens well in a group. Has the courage to eloquently call out pertinent issues of professional concern whether up or down the reporting line.

Correctly uses chain of command and respects both reporting relationships, nuance and company structure.

Interpersonal - Build Relationships:Relates to others in an open, friendly, accepting and respectful manner; viewed as approachable and shows a sincere interest in others; demonstrates style flexibility when relating to a variety of people and situations. Does not privately or publicly demean and/or gossip about others. Earns and garners the respect of their team verses bartering friendship and influence for good behavior and or bias treatment.

Self-Management - Demonstrates Adaptability:Works effectively in situations involving ambiguity, shifting priorities and rapid change; demonstrates resilience and composure in trying circumstances; deals constructively with mistakes and setbacks; copes effectively with stress and pressure. Accepts Coaching in a professional positive manner. Has the leadership profile that allows for continual learning and development. Never engages in rumor spreading, negative or disrespectful behavior.

People-Management - Feedback, Coaches and Develops:Gives timely, specific, corrective feedback to improve poor performance and motivational feedback to recognize good performance; assesses the strengths and development needs of employees; utilizes coaching to promote learning and performance. Has the courage to confront damaging behaviors and the stamina to promote, praise and foster winning behaviors daily.

Motivation & Courage - Drive for Results: Sets challenging goals and puts top priority on getting results; conveys a sense of urgency and drives issues to closure; insists on performance, maintains a consistent, high level of productivity and professionalism. Is committed to the success of the organization verses personal thoughts, feelings or emotions. Models and promotes a positive outlook while influencing and leveraging motivation and drive; channeled through the direct reports and cascaded through the restaurants to our guests.

Recruitment~ Sources, Trains and Retains Talent
Independently Source, Develop and Retain Exceptional Talent. A Change Agent, A Catalyst for Talent. Consistently plans for backfill and identifies outliers early via quality performance improvement and bench planning at all levels.
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Revenue Generation_

Sales Growth:
Consistently able to grow sales, traffic counts and check averages as measured by annual comparison

Financial Savvy:
Develops budgets, forecasts; uses key financial indicators to measure business performance).

Corporate Citizenship:

Develops good relationship between business & community; active in community affairs; encourages Employee involvement; pursues community partnerships & awards.

Quality and Customer Focused:

Understands the value of the customer to the organization; demonstrates the ability to see issues from the customer's perspective; takes personal responsibility for solving customer problems.

Champions a positive customer focus. Does not fall into the excuse making cycle of behavior. Consistently Benchmarks and Tracks Critical Guest Contact points and provides this relevant feedback on "each" restaurant visitation and/or shift.

Additional Benefit - Car Allowance

Pay:
$65, $80,000.00 per year

Benefits: