Front Desk Receptionist Administrative Assistant - Garden City, United States - Saul Modlin, MD, FACS, FAAP

Description

Well known modern ENT practice is seeking an experienced receptionist/administrative assistance for our front desk who is a self-starter, eager and can work independently to support practice operations in this full-time role.

• Provides front line contact by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service
• Provides clerical and administrative support to physicians and is a liaison between departments.
• Helps direct patients to appropriate setting and facilitates patient flow.
• Scheduling appointments and have a working knowledge of providers, understanding systems, processes, and services rendered.
• Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies.
• Possesses an understanding of when to escalate calls to a supervisor.
• Answers the telephone promptly and in a polite and professional manner to meet office and customer service standard of excellence.
• Check patients in or out, collect copays, scan insurance cards and ensure other required documents are reviewed and signed.
• May schedule testing according to office guidelines and patient's needs.
• May schedule and confirm testing, surgeries, and procedures according to department guidelines.
• Ensures all documents are maintained in the electronic medical record; scanning op reports, test results, home care and any other forms.
• May instruct patients and assist them in navigating patient portal.
• May acquire insurance preauthorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications.
• Notifies Practice Manager of any insurance issues or updates.
• May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Smart Text.
• Performs other duties as assigned.

• At least 1 year of experience in a physician practice or hospital setting in an administrative support role.
• High comfort level with direct patient interaction.
• Understanding of HIPAA and patient confidentiality.
• Must have the ability to multitask and manage time effectively.
• Excellent written and verbal communication skills.
• Outstanding problemsolving and organizational abilities.

• High school diploma or equivalent; required
• Some college; preferred

• Health insurance
• Paid time off

• 8 hour shift
• Monday to Friday