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McHenry

    Service Technician - McHenry, United States - ersg Ltd

    ersg Ltd
    ersg Ltd McHenry, United States

    4 weeks ago

    Default job background
    Technology / Internet
    Description

    Purpose

    The purpose of the Service Technician is to perform repair, calibration, conversion, field service, training, and demonstration activities at both the client and customer/field locations. Service technicians are required to travel as scheduled for work at offsite/offshore locations. Service Technicians also perform general tasks related to toolbox fabrication, inventory, and provide back up support to other positions.

    Description of Duties

    • Inspects and repairs company tools both in the shop and the field. Performs in-house calibration of company tools.
    • Travels (up to 40% of the time) to customer sites and offshore to operate company tooling on their applications.
    • Enters repair information into the computer to make service reports, including tracking of parts used from stock.
    • Modifies and Prepares toolboxes for company tool kits, including painting and applying decals as needed.
    • Packs and unpacks company booth and tools for various trade shows.
    • Responsible for keeping records of inventory used for repairs and assists with physical inventory counting.
    • Answers phones and interacts with customers as needed to provide customer service.
    • Travels (up to 40% of the time) to customer sites and offshore to perform training, offer demonstrations, and support the sales activity of the company.
    • Performs product conversions according to production orders as required.

    Physical Requirements

    • Must be able to lift 50 lbs unassisted.
    • Must be able to climb ladders and scaffolding.
    • Use of illegal drugs and substances is subject to termination.

    Travel Requirements

    • Worker must have a valid driver's license.
    • Worker must be able to rent cars while traveling.
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