- Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Develop a strong knowledge of our product portfolio and procedures
- Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
- Effectively communicate additional promotions and services we offer.
- Process customer orders in a courteous, efficient, timely manner with minimal errors.
- Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
- Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
- Regularly attend and participate in team meetings.
- Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
- Other duties as assigned by Manager.
- Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
- Communicating with customers through various channels (Phone, email, chat)
- Effectively communicate additional promotions and services we offer.
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
- Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution
- Collaborate with team members and other company departments to ensure overall customer and product satisfaction
- Quality Assurance 90% Rating on calls/emails/chat interactions
- Transactions Per Hour 8 Transactions per hour worked (6 for chat)
- Accessibility 85% Availability, minimize unnecessary off line time
- Answered Interactions 99% of Interactions are answered
- Attendance Compliance to the attendance policy
- Development & Training Completion of training and action stepsLocation 100% onsite with possible future Hybrid Job title:
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Patient Services Specialist
3 weeks ago
Providence Health & Service Oregon City, United StatesJob Description · One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ...
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Student Services Specialist
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Clackamas Community College Oregon City, United States Part timeClackamas Community College (CCC) seeks to hire a part-time Student Services Specialist position. We are interested in finding the best candidate for the job, and candidates that may be from a less traditional background. We welcome applicants who br Specialist, Part Time, Custom ...
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Patient Services Specialist
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Providence Health & Service Oregon City, United StatesOne Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to Patient Services, Specialist, ...
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Customer Service Specialist
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Syntricate Technologies Oregon City, United StatesJob title: Customer Service Specialist · Pacific Time Zone · 100% Onsite but possible future Hybrid · Temp but possibly temp to hire for right candidate (Temp to hire after 640 hours) · Work Hours: TBD either 6:00-3:00 or 7:00-4:00 PT · As a Customer Service Specialist missi ...
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patient services specialist
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Providence Oregon City, OR , USA, United States**Description** · One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ...
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Providence Service Oregon City, United StatesDescription · One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC' ...
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Patient Services Specialist
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Providence Health & Service Oregon City, United StatesJob DescriptionOne Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. Pro ...
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Exceed Enterprises Gladstone, United StatesJob Type Full-timeDescriptionAre you passionate about creating a more inclusive and supportive community for adults with diverse abilities? Here's your chance to make an impact by joining Exceed. We are a dynamic and mission-oriented organization driven by our vision to empower a ...
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Exceed Enterprises Inc Gladstone, United StatesJob Description · Job DescriptionDescription:Are you passionate about creating a more inclusive and supportive community for adults with diverse abilities? Here's your chance to make an impact by joining Exceed. We are a dynamic and mission-oriented organization driven by our vis ...
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State of Oregon Oregon City, United StatesInitial Posting Date: · 05/06/2024 · Application Deadline: · 05/26/2024 · Agency: · Department of Human Services · Salary Range: · 4, ,952.00 · Position Type: · Employee · Position Title: · Adult Protective Service Specialist (Multiple positions) · Job Description: · Adult Protec ...
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The Oregon Clinic Oregon City, United StatesLove what you do · At The Oregon Clinic, we value being a positive and supportive workplace so our employees can enjoy what they do best - serving our patients and our community. We are seeking a full-time Patient Services Specialist to join our Gastroenterology South division ...
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Customer Service Specialist - Oregon City, United States - Syntricate Technologies
Description
Job title:
Customer Service Specialist
Pacific Time Zone
100% Onsite but possible future Hybrid
Temp but possibly temp to hire for right candidate (Temp to hire after 640 hours)
Work Hours:
TBD either 6:00-3:00 or 7:00-4:00 PT
As a Customer Service Specialist mission will be to act as a representative of our company to provide top quality service to our customers.
PRIMARY RESPONSIBILITIES:
Specific Duties:
Goals:
TBD either 6:00-3:00 or 7:00-4:00 PT Job description: Answer calls in timely manner. Give excellent Customer Service to our accounts. Process orders from phone calls or emails. Complete reports as assigned.
Specific Skills needed:
Type min of 35 wpm 10 key by touch Able to communicate via email or chat in professional manner Able to multi task.
the leading manufacturer of optical lenses in the United States driven by our vital mission of improving lives by improving sight.
manufactures optical lenses ?, Transitions?, and other brands, and our products are worn by one billion people daily.broadened their lens distribution business by acquiring Group that is centered as a one stop solution for stock, contacts, and lab services for our customers.
Our great reputation was earned by offering the most comprehensive selection of products and services in the industry. Group customers are not only highly skilled eye care professionals but also sophisticated business professionals.Client requires last 7 years of employment verfication and minimum education required for all roles is High School dipoloma unleass specified in the job description.
Customer Service Specialist professionals in Oregon City
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Kari Cortes
Asst manager
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alexeia dengub
Full Time Student at PSU