Csr - Customer Service Representative & Admin - Baltimore, United States - All-Air Systems

Description

We are an HVAC (Heating and Air Conditioning) service company providing residential and commercial HVAC services in Baltimore and surrounding counties.

Even though we provide HVAC services, we like to think that we are more so in the business of providing exceptional experiences for our customers.

We also understand that a happy, healthy company culture is key to providing this level of service for our customers.

We are always looking for individuals who want to be part of something great and who will strive to make our company better than our competition.

• Answer incoming calls and make outgoing calls to customers to schedule maintenance, service, and installation jobs in scheduling software (will be trained).
• Always strive to establish a positive rapport with every caller including long standing customers as well as new customers.
• Maintain clear communication with field technicians regarding appointment updates/adjustments/time sensitive inquiries as needed.
• Assist all Managers with various tasks as needed, including pricing, estimates, invoices, and accounts receivables.
• Make equipment and material orders for jobs.
• Assist in managing the office operations.
• Promote and establish short term business objectives and long term business vision directed by ownership.
• Develop and implement new and improved business systems and processes as required.

• Experience with customer service

• High School Diploma or GED (required)
• Experience with Microsoft, including Word and Excel or Google Spreadsheets.

• Mastery of the English language, both written and verbal.
• Strong attention to detail, is dependable and follows through.
• Ability to read and interpret information.
• High level of maturity to handle sensitive and confidential situations.
• Mastery of the English language, both written and verbal.
• Strong attention to detail, is dependable and follows through.
• Ability to read and interpret information.
• High level of maturity to handle sensitive and confidential situations.
• Strong work ethic and excellent time management skills.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Willingness to maintain a professional appearance and provide a positive company image.

• 401(k) matching
• Flexible schedule
• Onthejob training
• Paid time off

• 2 years

• Monday to Friday

• Remote

• Baltimore, MD (required)