Front Desk Associate - Annapolis, United States - Nava Health and Vitality Center

Nava Health and Vitality Center
Nava Health and Vitality Center
Verified Company
Annapolis, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
We are in search of a dynamic
Front Desk Associate to be the face of our
Customer Service Operations for our Annapolis, MD location that will help further our mission


Nava Health is a fast-growing and features a membership-based integrative practice with multiple locations in MD, VA, FL, as well as tele-visit options.

NAVA began in 2014 with the mission to help clients transform their health and has grown to over 45,000.

Each center has a team of highly skilled Physicians, NPs, PAs, RNs, MAs, Phlebotomists, Nutritionists, Acupuncturists, and Massage Therapists. Together, we work to optimize health with our revolutionary and integrative approach to total body health & wellness.


What You'll Do

  • Handling inbound and outbound prospect and patient calls throughout their wellness journey and proudly promote all that Nava has to offer
  • Explain Nava membership benefits, wellness packages, integrative therapies, and nutraceuticals
  • Educating members on proposed treatment plans and pricing based on their individualized Custom Vitality Plan
  • Build sustainable relationships and engage members by going the extra mile
  • Providing exceptional service while managing appointment requests and general inquires, over the phone
  • Accurately billing clients during the checkout process
  • Acting as a liaison between client/patients, therapist, and medical staff
  • Evaluating all levels of client experience to ensure the quality meets Brand standards
  • Meet personal/team qualitative and quantitative targets

Who You Are

  • Minimum 35 years of Customer Service experience
  • Minimum 23 years of direct sales experience
  • 23 years of experience in a spa or medical setting preferred
  • Excellent phone etiquette
  • Ability to work cohesively with others in a fastpaced environment
  • Outstanding communication and customer relationship skills
  • Good judgement and problemsolving skills
  • Comfortable performing several tasks using computer software including EHR, Telemedicine Platform, Telephone software, Teams, and Outlook
  • Flexibility to work some evenings and/or Saturdays

Pay:
$45, $50,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Inperson

Experience:


  • Customer service: 3 years (required)

Ability to Relocate:

  • Annapolis, MD: Relocate before starting work (required)

Work Location:
In person
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