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    Director of Operations - Harrisburg, United States - Alternative HR

    Alternative HR
    Alternative HR Harrisburg, United States

    3 weeks ago

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    Description
    Job Description

    Job Description


    TITLE:
    Director of Operations


    REPORTS TO:

    CEO

    STATUS:
    Full-Time, Exempt


    HOURS:
    Monday through Friday 8am – 5pm with flexibility as needed


    LOCATION:
    Harrisburg based with travel as needed

    OPPORTUNITY – About Color & Culture

    Join a team that is passionate about making a difference and helping our communities thrive Color & Culture is a human-centered, community-minded, and culturally relevant communications agency.

    As the recently formed parent company of two Harrisburg based marketing agencies ~ Latino Connection and PPO&S, Color & Culture is committed to helping public and private organizations respond to the seismic market demographic shift with a more powerful reach through dynamic community outreach events and experiences, statewide strategic marketing communications campaigns, and a blending of services to fit most needs.

    About the Role

    We're hiring an experienced operations professional with demonstrated experience providing strategic leadership and operational oversight to ensure the mission and critical objectives are fulfilled.

    The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

    Primary Responsibilities


    Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.

    Reviews, analyzes, and evaluates business procedures.
    Implements policies and procedures that will improve day-to-day operations.
    Ensures work environments are adequate and safe.

    Oversees all departments (BD, Creative, HR, IT, Sales, etc), ensuring each is reaching goals set by departmental and company leadership.

    Contribute to development of transformational strategies and guide staff in the implementation and execution of new processes and improvement tools.

    Create and implement new directives, policies, or procedures to managers; for major changes, meet with the entire staff to explain changes, answer questions, and maintain morale.

    Improves customer service and satisfaction through policy and procedural changes.
    Leads coordination and integration of efforts to produce smoother workflow and more cost-effective business processes.
    Projects a positive image of the organization to employees, customers, industry, and community.
    Support corporate events as requested.
    Other duties as assigned by the Executive Leadership Team.

    Education
    Bachelor's degree highly preferred from four-year college or university, degree or concentration in business, finance or related field
    Qualifications
    3-5 Years of agency sales experience preferred
    2-3 years responsible management of a cohort of teams.
    Exceptional time management skills
    Strong managerial and diplomacy skills
    Thorough understanding of practices, theories, and policies involved in business and finance
    Excellent research and analytical skills
    Experience in Microsoft Office suite and Google suite
    Experience in working with diverse populations and possess cultural curiosity and a desire to learn and understand more about people whose backgrounds and perspectives are different from their own

    Bonus Qualifications
    Bilingual (English and Spanish)
    Flexibility with travel as needed
    Like to have fun
    Physical Requirements
    Able to safely and successfully perform the essential job functions, including meeting qualitative and/or quantitative requirements
    Ability to maintain regular, punctual attendance consistent with legal requirements
    Must be able to talk, listen and speak clearly on the telephone
    Must be able to lift and carry up to 50 lbs.

    Attributes

    Excellent communicator:
    strong verbal and written communication skills; strong writing and editing skills, and able to interact with people of all levels in a confident, professional manner

    Service focus:
    high degree of professionalism in working with diverse groups of people, including Executive Team and cross-functional staff, community leaders and partners

    Collaborative team player:
    have a solution-oriented approach and work effectively with cross-functional teams

    Proactive and independent thinker:
    demonstrate a commitment to excellence; ability to complete and manage a high volume of tasks and projects timely and with little guidance

    Adaptability:
    ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround with technical proficiency and problem-solving skills
    Demonstrate ability to maintain credibility, trust, integrity, discretion, and judgment and to think outside the box
    Exceptional organizational skills with impeccable attention to detail as well as being reliable, resourceful, self-starting, flexible and cooperative
    Benefits
    Base salary will be commensurate with experience and the surrounding market; generous tiered bonus and commission commensurate with sales goal achievement
    Flexible work hours and environment
    Health, dental, vision, Rx, LT and ST disability, and life insurance
    PTO and paid holidays
    401k with company match in 2024
    Color & Culture is committed to creating a diverse and inclusive workplace where people feel welcome and valued.

    We believe everyone has something to offer, and we are committed to providing equal opportunity to all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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