Clinic Supervisor-vermont - Los Angeles, United States - JWCH Institute

JWCH Institute

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Mission Statement:

The Mission of JWCH Institute is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research.

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Position Purpose:

The Clinic Supervisor is responsible for assisting in planning, coordinating, and monitoring all operational and financial aspects of the Wesley Health Center.

In conjunction with providing effective leadership to clinic staff, the Supervisor oversees the delivery of quality, cost-effective patient care. The position collaborates with the Clinic Administrator in directing support services and personnel to discharge their responsibilities.

Principal Responsibilities:

Function as a member of a multidisciplinary team and leadership team to facilitate JWCH's Strategic and Operational Plan.
Communicate organizational objectives and vision to clinic team members.
Maintain and ensure compliance with all JWCH policies and procedures and regulatory agencies' rules and regulations, including HIPAA guidelines.
Ensure and maintain sitespecific insurances, licenses, certifications, contracts, MOUs, etc.
Assist the Clinic Administrator with the development and implementation of departmental goals, policies, procedures, budgets, and reporting tools.
Promote a team approach to delivering quality, costefficient care where patient satisfaction is the primary goal.
Supervise staff to ensure duties are performed effectively and efficiently. Ensure staff provide excellent patient care with appropriate orientation, training, coaching, and monitoring, while maintaining employee satisfaction.
Coordinate providers' schedules and the scheduling of patients, monitor appointment availability (access), and implement changes as needed.
In conjunction with the designated Clinic Administrator, work to enhance provider satisfaction and, when necessary, assist in resolving providerrelated issues.
Based on projected enrollment, visits, and utilization, monitor the impact of growth on the facility's existing space plan; propose, plan, and direct facility expansion and enhancement projects when required; maintain a professional facility appearance that meets patient expectations.
Assist with the coordination and implementation of quality improvement activities in conjunction with Quality Improvement/Quality Assurance and oversee the delivery of quality patient care within the Wesley Health Center site.
Work with the billing department for the timely collection and submission of encounters.
Enhance health center visibility through community involvement by participating in service and professional organizations.
Actively participate in organizational and adhoc committees, as needed.
On a monthly basis, and as needed, report progress, operational issues, organizational opportunities, and threats to the Operations Leadership Team.
Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc., and respond as appropriate.
Work toward ensuring that customer service standards are met and perform additional duties as assigned.
Other Duties as assigned by Supervisor.
Become a Master Trainer by participating and learning the AIDET Customer Service TraintheTrainer Program by JWCH.
Conduct at least one AIDET customer service training for staff on an annual basis as a Master Trainer.
Ensure all new and existing team members complete the AIDET customer service training annually.
Participate in JWCH's customer service training called AIDET on an annual basis.
Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.

Requirements:

Preferably possess a Bachelor's degree in a related field with a minimum of three years of experience in healthcare management. Relevant experience may be considered in lieu of formal education.
Demonstrate knowledge of Federal, State, and local funding allocated for health services.
Have a track record of working with clients or patients, as well as staff, from diverse socioeconomic, ethnic, and cultural backgrounds.
Previous supervisory experience is a requirement.
Bilingual/Bicultural proficiency (Spanish/English) is mandatory.
Experience within a Community Health Care Center is highly desirable.
Demonstrate strong leadership skills, effectively managing and motivating a diverse team.
Indepth knowledge of healthcare regulations, compliance standards, and quality improvement processes.
Excellent communication and interpersonal skills, fostering a positive and collaborative work culture.

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All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19

Employee Benefits
JWCH Institute, Inc., offers competitive s