- Works collaboratively in an interdisciplinary care delivery model, performs scheduling duties, customer service, and other duties assigned for the proper and timely treatment of patients.
- Maintains appointment schedules for assigned outpatient clinics.
- Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- Independently manages position responsibilities with little supervision as well as sets priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
- Coordinates administrative services for veterans, family members, caregivers, general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care
- Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care
- Interprets and applies a complex body of pertinent laws, regulations, directives and policies that relate to the administration of VA Healthcare Benefits
- Requires acknowledgement and understanding of frequent changes to VHA directives, regulations and local policies and constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principles
- Completes assigned special audits, studies, or surveys to be utilized in the development of procedures and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue
- Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting
- Assists with coordinating travel arrangements for veterans.
- Other duties as assigned
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Production assistant
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Travel Nurse
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Travel Nurse
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Travel Nurse
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Staff Registered Nurse- Surgery
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PT MRI Tech, Outpatient The Woodlands
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School Psychologist
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Ag Lender
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Financial Analyst/ Associate Accountant
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Fleet Technician II
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Certified Nursing Assistant(CNA)
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Advanced Medical Support Assistant - Shenandoah, United States - Department Of Veterans Affairs
Description
Summary
The Advanced Medical Support Assistant (AMSA) with Outpatient Services Scheduling (OSS) work impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.
Duties
**PLEASE NOTE: ALTHOUGH THIS ANNOUNCEMENT REMAINS OPEN UNTIL SEPTEMBER 30, 2024, WE WILL BEGIN SCREENING APPLICANTS ON NOVEMBER 17, 2023. WE WILL DO SUBSEQUENT SCREENINGS UP UNTIL THE ANNOUNCEMENT CLOSES AS NEW VACANCIES BECOME AVAILABLE.
Major duties include (but not limited to):
Telework: Not available.
Virtual: This is not a virtual position.
Recruitment Incentive: Not available
Functional Statement #/ Position Title: 000000/ Advanced Medical Support Assistant
