Corporate Concierge - Richmond, United States - JLL

JLL

Verified Company

Richmond, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

JLL supports the Whole You, personally and professionally.

Job Responsibilities
Assist with building access badges

Building/Campus/Area information center

Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests.

Workplace services include but are not limited to mailroom, janitorial, parking, badging, conference rooms, luggage storage and lost & found.

Respond and follow through to requests for information and communicate with all levels of management with mínimal supervision.

Organizes and maintains lobby / front desk areas

Works collaboratively within the facility management and transportation team

Anticipates and responds to Client's needs and concerns

Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations

Strive to continually improve experience service performance

Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives

Additional job duties, as requested

Ensuring Exceptional Service
Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Conference Services, Projects, etc.)

Assists with third party vendor relationships and service partners to provide maximum service delivery

Intuitive service delivery, anticipating needs or concerns exceeding Client expectations

Builds meaningful lasting relationships with Client employees and guests

Visibly engaged and well known in the workplace; spending time every day welcoming employees in the lobbies, with particular focus on meaningful eye contact and gestures

Receives and responds to all requests or issues in a timely manner, including a personal follow up to Client employees to ensure questions / requests are answered

Identify potential risks and escalate, as appropriate, to ensure no security incident or disruption to Client's operations occur

Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

Assistance and flexibility with Client events as needed to ensure flawless delivery

Provide administrative and operational excellence for soft services

Perform additional job duties, as requested

Qualifications:

High school diploma or general education degree (GED) preferred

1-3 years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.

Exceptional customer service skills and professionalism with a passion for hospitality.

Ability to manage multiple priorities and deliver results in a fast-paced environment.

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.

Ability to work independently - strong prioritization and time management skills.

Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable.

Track record of initiative, integrity and good judgment.

Excellent verbal and written communication skills with the ability to communicate professionally.

Excellent organizational skills and process management.

Proficient skills in Google Suite

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives he