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Social Care Team Lead Plano, TX Corporate Drive - Pizza Hut
Description
7100 Corporate Drive
**Plano, TX 75023**
**Social Care Team Lead**
**Description:**
Pizza Hut is seeking an exceptional Social Care Lead Agent to grow our social media following, engage pizza lovers, and support customer issues for our Pizza Hut online community and customer base. This fast-paced and exciting role is a crucial part of the Marketing team as you lead the day-to-day activities of our community management team. The successful candidate will be entrepreneurial and culture-forward plus have a balance of creative and analytical thinking and a passion for Instagram, Twitter, TikTok, and Facebook. A typical day might include troubleshooting a customer issue, finding the latest TikTok trend or meme that Pizza Hut should jump on, and brainstorming a creative response to a celebrity who mentions Pizza Hut.
Most importantly, this individual is interested in using their skills and expertise to build a passionate community of pizza lovers and customers.
What You Will Do
Support day-to-day activities of six-team members engaging and troubleshooting customer concerns and building brand love.
Regularly on-call to support the team on nights and weekends. Social never sleeps
Be responsible for reviewing Pizza Hut's outbound responses on all social platforms to ensure customers have a perfect pizza night and our brand tone shines
Regularly meet 1:1 with agents and community managers to provide insight on response KPIs
Create talking points for new product windows and communicate any updates from cross-functional teams
Analyze and report on key incoming social media data to cross-functional teams
Proactively identify social trends for the brand to engage in wider cultural conversations and engagement trends
Advise on creative content concepts and engagement opportunities
Support the brand on spontaneous or planned reactive social moments like #BonesDay
Develop marketing and leadership skills including content development, people management, and holistic marketing strategy
What You Will Bring (Required Experience)
Pizza Hut is instituting a COVID-19 vaccination requirement for health and safety reasons. Effective January 3, 2022, Pizza Hut requires that corporate employees are fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation as required by law. Must be fully vaccinated by January 3, 2022, subject to reasonable accommodation as required by law. Proof of vaccination required.
Positive, solution-oriented mentality
Proven work experience in social media, community management or social customer care
Excellent written and verbal skills with ability to influence and communicate effectively
Ability to manage multiple projects at once while demonstrating strong composure and flexibility under tight deadlines
Have strong communication, problem solving, organization, and delegation skills
Team player mindset and ability to build strong relationships with a wide range of stakeholders
Familiar with Khoros or similar social analytics tools
Must love pizza
What We Offer
A fun place to work with smart, creative, and driven team members
Comprehensive medical, dental, vision insurance
Paid holidays plus four weeks of vacation from day one
Up to 18 weeks of maternity and 6 weeks of paternity leave
Education reimbursement program
Onsite fitness center If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest to you.
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