Dispatch/clerical (Dsr) - Piscataway - Diakon Logistics

Diakon Logistics

Verified Company

Piscataway, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Profile:

Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.

Job Overview:

In this office position, you will guide deliveries of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers in a call center environment.

With the leadership and support of the location's management staff, you will work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company's vision.

Responsibilities and Duties:

Provides administrative support for delivery operation.
Consistent and immediate communication of operational challenges and customer escalations while executing timely resolutions.
Answers a high volume of calls, screens calls, schedules appointments.
Heavy customer service and dispatching.
Route monitoring and communicating with delivery teams throughout the day.
Determine priorities and multitasks.
Maintains historical records by tracking and accurately recording information.
Contributes to team effort by accomplishing assigned tasks and effectively communicating to responsible parties across the network.

Skills/Requirements:

Bilingual with Spanish a plus.
Data Entry Skills, Thoroughness, Organization, Attention to Detail
Excellent written and verbal communication skills.
Dependable, with a strong focus on customer service and time management.
High school Diploma or GED required.

Schedule:
This location is open 6 days a week.
This is an in-office position - no remote or hybrid options available.

Hourly Rate:
$16-$18/hour, DOE + bonus potential.

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.