Chi Front Desk Attendant - Center Harbor, United States - Path Resorts

Path Resorts

Verified Company

Center Harbor, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

Full Time

The Front Desk Attendant is a member of the Front Office team
They are responsible for:

maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

As part of this job, this individual is required to:

demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.

Check in and checkout guests in a professional efficient manner, communicating services and amenities of the resort
Issues room key
Anticipate guest needs and react in a quick and proficient manner
Keeps the Front Desk and coffee station clean and sanitary at all times
Makes welcome packets
Update Guest Request Log with room or guest issues
Post charges and transactions to folios accurately
Attends meetings as necessary
Adheres to all safety and company policies. Informs management of any unsafe working environments
Accepts responsibility for accurately maintaining a cash bank
Provides and ensures highquality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Hotel Manager aware of any guest complaints
Rent equipment
Anticipate guest needs and react in a quick and proficient manner
Answer phones and direct calls in a courteous and efficient manner
Communicate important information clearly with other departments
Completing regular duties assigned as stated on daily checklist
Manages boat dock and mooring rentals
Other duties as assigned

Requirements:

High School Diploma or Equivalent GED
Two year customer service experience
Must be able to type 30 WPM
Must be fluent in English
Flexible schedule
Ability to perform assigned duties with attention to detail, speed, accuracy, followthrough, courtesy, cooperativeness and work with a minimum of supervision

**Benefits:
401K, Vision, Dental, Holiday, Amenities Usage.