Ist - Supervisor, Operational Support - Bartow, United States - Polk County Public Schools

Polk County Public Schools

Verified Company

Bartow, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Title:

IST - Supervisor, Operational Support

FLSA Status:

Exempt

Salary Grade, if non-union:

SG19

Pay Grade, if union:

Non-Union or Specific Collective Bargaining Agreement:
Non-Union

Our Mission:

The mission of Polk County Public Schools is to provide a high quality education for all students.

Custom Job Purpose:

This position exists to supervise advanced technical work in the District Office Data Center, including systems access, account management, change management, network monitoring and security event response.

Essential Functions of this Job:

Ensures accurate and timely completion of data processing activities. Oversees effective utilization of data processing production resources, and personnel Manages secure entry access for the Data Center, and other secure District locations. Supervises operational support staff and assigns tasks as needed. Performs planning and scheduling for operations resources. Develops, implements, and enforces procedural and security standards for operations function. Responsible for training, and development of operations personnel. Reviews new or revised systems and develops operational processes. Ensures adequate and economic inventory of supplies and materials required for production.

Non-Essential Functions of this Job:

Performs other duties as assigned.

Knowledge, Skills and Abilities:

Considerable knowledge of Active Directory, Exchange, and Microsoft 365 including Security and Compliance. Ability to communicate effectively with vendors including Microsoft Premier Support. Ability to research and troubleshoot system issues. Ability to train new personnel in operations, standards, and procedures. Ability to effectively supervise a team and manage workflows. Bilingual/biliterate preferred.

Education, Experience and/or Certification/License Requirements:

Graduation from an accredited college or university with an Associate degree or equivalent training or experience is required. A Bachelor's degree is preferred.

A minimum of six five years' experience in a Windows environment with extensive use of Microsoft Office products, with at least four three years of experience in operations or production support.

Supervisory experience preferred.

Work Context:

Requires sitting and some standing, walking and moving about to coordinate work. Requires coordinating or leading others in accomplishing work activities. Requires face-to-face discussions and contact with individuals and/or teams. Requires the use of alternative communication systems, such as electronic mail, telephones and computers. Requires coordination of work tasks to establish priorities, set goals and meet deadlines. Requires work with both internal and external contacts.

Physical Environment:

Requires working indoors in environmentally controlled conditions.

Requires sitting for the majority of the day, and the ability to lift, carry, move and/or position objects infrequently weighing up to 20 pounds.

Local Code:

10434

EEO5:

6

Approval Date:

Mon May :00:00 GMT-0500 (Central Daylight Time)

Date Last Revised:

6/21/2022

The School Board of Polk County, Florida, prohibits any and all forms of discrimination and harassment based on race, color, sex, religion, national origin, marital status, age, homelessness, or disability or other basis prohibited by law in any of its programs, services, activities or employment.