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Elk Grove Village

    Customer Account Specialist - Elk Grove Village, United States - Corporate Resources of Illinois

    Corporate Resources of Illinois
    Corporate Resources of Illinois Elk Grove Village, United States

    2 weeks ago

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    Description

    Corporate Resources, on behalf of our client located in Elk Grove Village, IL, is hiring a full-time, permanent Customer Account Specialist.

    Customer Account Specialist – Elk Grove Village, IL

    $52,000 - $55,000/Annually

    Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get – leading edge technology in an industry that's improving the lives of millions. Join us and start doing your life's best work.

    We are seeking a Customer Account Specialist to provide professional, quality service to our existing customers. The Customer Account Specialist will be responsible for the customer order process, answering inquiries, providing quotes, and clarifications, as well as post-order follow-ups regarding tracking and updates. If you like a fast-paced environment and are eager to contribute in a positive, upbeat workplace, we want to hear from you

    Responsibilities:

    • Verify and enter incoming orders for current customers including price, lead time, and delivery schedule
    • Provide timely quotations for product inquiries, while confirming product availability, part number accuracy and customer specific discounting
    • Assist customers with new and existing accounts, website navigation billing and shipping issues
    • Develop in-depth knowledge of our product line to better aid with customer's selection
    • Research and resolve order discrepancies, or file report if issue exceeds guidelines
    • Participate in goal projects while maintaining daily workload; attend monthly meetings regarding improving processes and office efficiency

    Requirements:

    • At least 1 years of experience in a customer service role within a corporate environment (manufacturing industry preferred)
    • High degree of attention to detail
    • Ability to organize and prioritize tasks for timely completion
    • Communicate complex ideas and solutions in a simplified fashion
    • Ability to establish and maintain pleasant interpersonal relationships

    Benefits:

    We offer at no cost to the employee (minimal cost for family) medical, dental, vision, 401K, and 15 days PTO after 30 days of employment. After a year of employment, we also offer summer hours, and many other perks

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