- Understand and commit to MPW's safety program to ensure safety and compliance. Including but not limited to:
- Lead by example, think critically
- Promote and follow safety procedures/policies
- Conduct safety observations
- Provide excellent customer service and meet or exceed all service level agreements and performance metrics
- Support users and computers in multiple locations remotely and in person
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Create technical documentation and update support procedures as required
- Manage work queue for support incidents and requests within work order tracking system
- Fully understand and follow inventory policies and procedures
- Purchase, configure, and deploy new computers, networking hardware, and mobile devices
- Participate in a weekly on-call schedule with other IT Support Specialists
- Some travel required
- Associates or Bachelor's Degree in Technology, or equivalent working experience
- Microsoft System Center Configuration Manager
- Microsoft Intune and Mobile Device Management
- Apple Configurator 2
- Microsoft Powershell
- Microsoft Azure AD
- Microsoft Exchange Online
- Microsoft Office365 Enterprise
- Microsoft Active Directory and Group Policy
- Microsoft Sharepoint Online
- Sophos Security Applications
- BMC TrackIt
- Cisco Call Manager and Cisco Jabber
- Meraki Networking
- Associates or Bachelor's Degree in Technology, or equivalent working experience
- Microsoft System Center Configuration Manager
- Microsoft Intune and Mobile Device Management
- Apple Configurator 2
- Microsoft Powershell
- Microsoft Azure AD
- Microsoft Exchange Online
- Microsoft Office365 Enterprise
- Microsoft Active Directory and Group Policy
- Microsoft Sharepoint Online
- Sophos Security Applications
- BMC TrackIt
- Cisco Call Manager and Cisco Jabber
- Meraki Networking
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IT Support Specialist Intern - Hebron, United States - Riverside Community Care
Description
Provide excellent customer service and technical support to computer, phone, and mobile device users and uphold MPW Values of safety, innovation, and service. Resolve technical problems in person, over the phone, or through remote assistance applications. Provide complete life cycle management for all technical assets throughout the company and help contribute to efficient end user computing. Responsibilities will also include desktop support, limited network administration, and infrastructure projects when required.
ESSENTIAL FUNCTIONS:
Required Skills
Strong analytical and problem-solving skills
Ability to prioritize tasks, meet deadlines and multi-task in a fast-paced environment
Excellent verbal communication and organizational skills necessary
Strong knowledge of and experience with Windows Operating Systems including Windows 10 and Windows 7, imaging, networking, wireless, TCP/IP, Broadband connectivity
Strong knowledge of and experience with mobile devices including Iphone, Ipad, and Android
Desired experience with the following:
Required Experience
Qualifications:
Strong analytical and problem-solving skills
Ability to prioritize tasks, meet deadlines and multi-task in a fast-paced environment
Excellent verbal communication and organizational skills necessary
Strong knowledge of and experience with Windows Operating Systems including Windows 10 and Windows 7, imaging, networking, wireless, TCP/IP, Broadband connectivity
Strong knowledge of and experience with mobile devices including Iphone, Ipad, and Android
Desired experience with the following:
