-
Technical Support Manager
4 weeks ago
Snowflake Computing Tate, United StatesBuild the future of data. Join the Snowflake team. · Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We for ...
-
Support Manager
2 weeks ago
Clipper Petroleum Flowery Branch, United StatesPOSITION TITLE: SUPPORT STOREMANAGER · Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. · REPORTS TO: TERRITORY MANAGER · POSITION SUMMARY: · The Support Store Manager performs and directs overall c-store manageme ...
-
Support Manager
2 weeks ago
Clipper Petroleum Flowery Branch, United StatesPOSITION TITLE: · SUPPORT STORE · MANAGER · REPORTS TO: · TERRITORY MANAGER · POSITION SUMMARY: · The Support Store Manager performs and directs overall c-store management. Directs staff to ensure that safety, guest service, and cleanliness standards are maintained. Maintains ...
-
SilverTech Ball Ground, United StatesLocation: 60433 Frankfurt/Eschersheim | Contract type: Part-time, permanent | Job ID: 815447 · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations and the headquarters. In the PENNY team, we are strong together and treat each ...
-
Velocity Enterprises Pickens, United StatesWe are a family kindergarten located in a rural environment with forests and meadows, a soccer field, and a playground nearby. Currently, we care for 60 children between the ages of 1 and 6. · We foster an open team culture and welcome your ideas and support. · What we expect fro ...
-
Marine Tech Support Manager
2 weeks ago
Yamaha Motor Corp (USA) Kennesaw, United StatesYamaha has an excellent opportunity for a Marine Technical Support Manager to join our Marine Tech Service Group in Kennesaw, GA. You will be responsible for managing all business processes for this group. · What you'll be doing: · * Approve development of technical standards and ...
-
Support Manager
4 weeks ago
Clipper Petroleum Flowery Branch, United StatesPOSITION TITLE: SUPPORT STORE MANAGER · REPORTS TO: TERRITORY MANAGER · POSITION SUMMARY: · The Support Store Manager performs and directs overall c-store management. Directs staff to ensure that safety, guest service, and cleanliness standards are maintained. Maintains standards ...
-
Support Manager
2 weeks ago
Clipper Petroleum Flowery Branch, United StatesPOSITION TITLE: SUPPORT STOREMANAGER · Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. · REPORTS TO: TERRITORY MANAGER · POSITION SUMMARY: · The Support Store Manager performs and directs overall c-store manageme ...
-
Technical Lead
3 weeks ago
HCL Technologies Tate, United StatesJob Description (Posting). · "Support and drive enterprise and business line program delivery. Lead and direct project team(s) by monitoring milestone completion, ensuring mitigation to identified issues/risks and validating completion of deliverables. Coordinate with Enterprise ...
-
MES Specialist
3 weeks ago
SK battery America, Inc. Tate, United StatesAbout SK Battery America (SKBA) · As the flagship entity of SK On and a leader in the electric vehicle (EV) battery manufacturing sector, SKBA is at the forefront of advancing high nickel technology. With an impressive revenue of $2 billion and dedicated team of over 3,0000 empl ...
-
Logistics Analyst Level 4
1 day ago
JP Logistics and Consulting LLC Tate, United StatesJP Logistics & Consulting LLC (JPLC) is looking for a full time Janitorial Logistics Analyst Level 4 to perform its duties in support of the 3rd ID G-4 Asset Visibility/GCSS-A Property Accountability Team. · Location / Place of performance: Fort Stewart GA · Start Date: 1 Nov 2 ...
-
Assistant Marketing Manager
3 weeks ago
Swinerton Tate, United StatesJ9166 · Key Position Responsibilities · Maintain strong and collaborative relationships with the local and national Marketing team members, Regional Managers, Division Managers, market leads, and corporate resources.Manage marketing coordinators (as applicable), strategically a ...
-
Software Engineer Specialist
3 days ago
Crescens Tate, United States ContractJob Title: Software Engineer Specialist · Location: Atlanta GA · Duration: 4+months · Type: Contract · Job Description:As a Software Engineer Specialist for the Custom Applications Operations team within the client, you will provide technical support, troubleshooting, and issu ...
-
Child Support Services Agent 2
3 days ago
Georgia Department of Human Services Tate, United StatesSalary: $38,366.44 Annually · Location : GWINNETT COUNTY, GA · Job Type: Full Time · Job Number: · Division/Office: DCSS - Region 3 · Unit: LAWRENCEVILLE · Opening Date: 05/29/2024 · Closing Date: 6/6/2024 11:59 PM Eastern · Description · Stronger Families for a Stronger ...
-
Associate Dentist
3 weeks ago
The Vail LLC Tate, United StatesWelcome to Atlanta where the Dentists Play · Our client allows you the autonomy to manage your schedule, oversee and direct patient flow, and direction of all support staff. The firm supports managing all of the business aspects of the office. With Incentives and this is a great ...
-
Chapter Launch Coach
47 minutes ago
BNI Global LLC Tate, United States Part timeOverview · We are looking to hire an enthusiastic and driven outside sales representative (Chapter Launch Coach ("CLC")) to generate leads and drive sales by coaching prospective members to form powerful and profitable networks. The CLC is critical to the growth and success of a ...
-
Sr. Solutions Architect
3 weeks ago
White Cap Supply Holdings, LLC Tate, United StatesA position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. · The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, ...
-
Change Manager
3 days ago
2isolutions Tate, United StatesJob Summary: We are seeking a highly skilled and experienced Change Manager to join our dynamic team and will be handling a strategic customer of Mindsprint. As a Change Manager, he/she will play a pivotal role in overseeing and managing change initiatives within the customer's m ...
-
TitleTec Account Manager
2 weeks ago
Solera, Inc. Tate, United StatesTitling Account Manager · Atlanta, Georgia · Exciting Opportunity: Transform Automotive Retail as a Titling Account Manager at TitleTec · Looking to level up your career? Consider this - as a Titling Account Manager with TitleTec, you will become an integral link between our i ...
-
QA-huimin-Jazz
3 weeks ago
HIRETUAL Tate, United StatesQA Specialist II · Locations · Durham, NC · US-REMOTE-DC · USA-Remote (Any) · Time Type: Full time · Job Requisition Id: Requisition · Job Summary: · The Quality Assurance (QA) Specialist position develops, implements, and conducts the spectrum of quality assurance and qu ...
Technical Support Manager - Tate, United States - Snowflake Computing
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Build the future of data. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning and building connections.
Snowflake's values are key to our approach and success in delivering world class Support.
Putting customers first, acting with integrity, owning initiative and accountability and getting it done are Snowflake core values and are reflected in everything we do.
Snowflake's Support team is expanding We are looking for aTechnical Support Manager
to join our team.
This position will primarily support Commercial and Public Sector customers
MANDATORY REQUIREMENTS FOR THE ROLE:
The position may require access to U.S. export-controlled technologies, technical data, or sensitive government data.
Employment with Snowflake is contingent on Snowflake verifying that you:
(i) may legally access U.S. export-controlled technologies, technical data, or sensitive government data; or (ii) are eligible to obtain, in a timely manner, any necessary license or other authorization(s) from the U.S. Government to allow access to U.S. export-controlled technology, technical data, or sensitive government data.
SPECIAL REQUIREMENTS:
Ability to work a Afterhours:
starting time between 3-7pm PTWork the regular US daytime business hours during the ramp up period (2-4 months) before transitioning to assigned shiftApplicants should be flexible with schedule changes to meet the business needs
ABOUT THE ROLE:
As a
Technical Support Manager
you will manage a team within our growing Global Technical Support organization.
This includes providing leadership to the team's technical staff, interfacing with Engineering on customer-impacting fixes and enhancements, recruiting and development of support staff, and guiding and exceeding team metrics.
The successful candidate will also have responsibility to participate in efforts for developing and implementing world-class technical support services, knowledge base content, best practices and methodologies to deliver unsurpassed service and support.
AS A TECHNICAL SUPPORT MANAGER, YOU WILL:
Have team responsibility for delivering excellent technical support in a 24x7x365 SaaS environmentBe responsible for hiring, development, training, and skills management for a team of Cloud Support Engineers.
Navigate and steer difficult situations towards positive outcomesMake data-driven decisions to improve operational quality and efficiencyManage toward key customer success metrics - SLA, CSAT, Time to Resolution (TTR), Knowledge Contribution etc.
Perform case quality reviews and coach team members toward driving improved customer experienceFoster and grow relationships across product and engineering functions for knowledge building, incident engagement, new feature readiness, and product feedbackEstablish good working relationships with customer-facing teams (sales, support account management, professional services, etc)Turn customer feedback into actionable steps to improve support service deliveryPartner with incident and escalation management team to drive satisfactory resolution of customer escalationsAssess and evaluate processes, technology, and team skill sets to identify gaps and identify areas to improve and opportunities for advancement.
Be the agent of change for new business process, technology, and transformationLead by example to cultivate and maintain a culture built on teamwork and collaborationManage to organizational and departmental objectivesAble to provide operational coverage outside of regular business hours at short notice when neededOUR IDEAL TECHNICAL SUPPORT MANAGER WILL HAVE:Bachelor's or Master's degree in Computer Science or equivalent discipline5+ years of technical support and service management experience; 2+ years in a supervisory role is requiredExperience managing Enterprise support in a large and complex environment in a web-based service and technologyProven capability of delivering on departmental goals and key metricsCustomer-first mindset and a "Get it done" attitudeDemonstrated ability to provide exceptional internal and external customer careAbility to champion change through commitment and support for initiativesAbility to appropriately prioritize and escalate customer issuesAbility to present problem resolution, root cause analysis, and corrective actions to customer facing teams and customers when warrantedA reputation for fairness, dependability, and adherence to high ethical standardsStrong analytical and problem-solving skillsStrong technical aptitude and excellent communication and negotiation skills, both oral and writtenExtensive experience in one or more ticketing systems; Salesforce Service Cloud preferred
NICE TO HAVE:
Experience supporting a database, data warehouse, or data platform technology in a SaaS environmentExperience facilitating solution building across cross-functional teams and driving projects to achieve a shared goal
Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
#J-18808-Ljbffr