- Works directly with customers to resolve problems with desktop and networked services
- Gathers information, diagnoses customer needs, and conducts extensive research to find solutions to resolve reported problems
- Tracks detailed information concerning each customer's service need through an on-line database
- Documents diagnostic steps utilized to troubleshoot the reported problem
- Ensures customer satisfaction in every step of problem resolution and confirms customer is able to access the required services or applications
- Provides support for telephone moves, additions, and changes for all telecommunications, including cellular devices
- Assists with ordering and coordinating ordering of equipment
- Aids in keeping support services running smoothly and efficiently
- Provides general information about computing services, including information about access to services provided
- Makes acute referrals to other service providers as needed for problems beyond the scope of services provided by the Helpdesk
- High School diploma
- 3-5 years of related experience, or an equivalent combination of education and experience is required
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Training and Support Analyst
4 days ago
Only for registered members LexingtonBaptist Health is looking for a Training and Support Analyst to join their team. · Clinical degree (MA, LPN, RN) or two years direct healthcare experience in patient registration, access or billing/coding in an ambulatory setting including but not limited to management/supervisor ...
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Training and Support Analyst
1 month ago
Only for registered members Lexington, KYThis is a job description for a Training and Support Analyst at Baptist Health. · ...
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Training and Support Analyst
1 month ago
Only for registered members Lexington Full timeBaptist Health is looking for a Training and Support Analyst to join their team in Lexington KY. · ...
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Field Tech Support Analyst
3 weeks ago
Only for registered members Lexington Full time $35 - $62.50 (USD)The Field Service Technician provides on-site and remote technical support for Enterprise Imaging Radiology and Cardiology customers. · Provide on-site and remote troubleshooting, maintenance, and repair of Enterprise Imaging Radiology and Cardiology equipment · ...
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Field Tech Support Analyst
3 weeks ago
Only for registered members Lexington $35 - $62.50 (USD)The Field Service Technician provides on-site and remote technical support for Enterprise Imaging Radiology and Cardiology customers. The role is responsible for installing/moving, maintaining, troubleshooting, and repairing imaging hardware and software in healthcare settings. · ...
- Only for registered members Lexington, KY
+Activate is a fast-growing location-based entertainment company. · +Provide general IT support to employees across all locations · Support the construction and opening of new store locations through provisioning of technology and system onboarding (some travel expected) · + ...
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Technical Support Analyst
1 month ago
Only for registered members BereaBachelor's degree in Computer Information Systems or related field and strong customer service skills required for Technical Support Analyst position based in Berea - Kentucky- USA. · ...
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Technical Support Analyst
4 days ago
Only for registered members BereaBerea - Kentucky- USA Technical support analyst for onsite and remote end-users focusing on excellent customer service. · ...
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IT Customer Support Analyst Senior
1 month ago
Only for registered members FrankfortThis position is for an IT Customer Support Analyst Senior within the Customer Service Desk (CSD) Branch. This Branch is located within the Office of Client Support Services. · The Commonwealth Office of Technology enables a proficient digital government supportive of a 21st cent ...
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IT Customer Support Analyst Senior
1 month ago
Only for registered members Frankfort, KYThis position is for an IT Customer Support Analyst Senior within the Customer Service Desk (CSD) Branch. This Branch is located within the Office of Client Support Services. · An IT Customer Support Analyst Senior provides IT technical support in a Help Desk and Service Desk env ...
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Software Support Analyst II
1 month ago
Only for registered members RichmondProvide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. · ...
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Software Support Analyst II
1 month ago
Only for registered members Richmond, KY+ Job summary: Software Support Analyst II is responsible for providing front-line technical support for proprietary software applications via phone, email and remote access to external clients. · + Qualifications: Strong analytical and problem-solving skills; excellent communica ...
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Business Analyst Utilities
1 day ago
Only for registered members Lexington, KYThe Business Analyst plays a dynamic role responsible for supporting project and product delivery teams with direct reporting to the Manager, IT Business Analysis. · We are looking for a team player with expertise in Utilities & Customer Services who can support our teams in Lexi ...
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Business Analyst Utilities
4 days ago
Only for registered members Lexington, KYThe Business Analyst plays a dynamic role responsible for supporting project and product delivery teams. · ...
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Client Risk Analyst
4 days ago
Only for registered members Lexington, KYAre you a natural connector with a passion for building impactful business relationships? We're looking for a forward-thinking Client Risk Analyst to join our growing insurance and financial services team. · ...
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Techno-Functional Analyst
3 weeks ago
Only for registered members Lexington, KYDice es el destino de carrera líder para expertos en tecnologías a todas las etapas de sus carreras. Nuestro cliente, Smartwork IT Services, · necesita el siguiente rol: · ...
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Remote Technology Analyst
4 days ago
Only for registered members Lexington, KYWe are seeking a highly motivated and detail-oriented Technology Analyst to join our technology and business operations team. · This role plays a critical part in evaluating designing and optimizing technology systems that support organizational goals. · The Technology Analyst wi ...
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Behavioral Analyst/UKHC
5 days ago
Only for registered members Lexington, KYThe Board Certified Behavior Analyst (BCBA) functions as a specialized behavioral health clinician within the inpatient setting of a children's hospital, · conducts comprehensive functional behavior assessments · develops, implements, and monitors individualized behavior interven ...
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Medicaid Integrated Eligibility Consultant
3 weeks ago
Only for registered members Lexington, KYHiring: Techno-Functional Analyst – Medicaid Integrated Eligibility (KY | Onsite) · We are seeking a skilled Techno-Functional Analyst to support our State Integrated Eligibility system with a strong focus on Medicaid eligibility determination. · ...
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Medicaid Integrated Eligibility Consultant
3 weeks ago
Only for registered members Lexington, KYDice is the leading career destination for tech experts at every stage of their careers. · Hands-on experience with State Integrated Eligibility / Eligibility Determination systems. · ...
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Techno-Functional Analyst Integrated Eligibility
3 weeks ago
Only for registered members Lexington, KYWe are seeking an experienced Techno-Functional Analyst with strong expertise in Integrated Eligibility systems. · Support daily maintenance operations and continuous enhancements of the Integrated Eligibility and Enrollment System · Monitor analyze and validate system data to en ...
Technical Support Analyst I - Lexington - Mission Conversion Services Alliance
Description
Position Overview
Under close supervision responsible for providing essential support for Information Technologies directly to management, staff, production, and office personnel as they utilize Information Technologies to advance the organization's mission. Helpdesk staff work in a dynamic, fast-paced environment that provides services over the telephone, through e-mail, and by visiting our customers at various sites. The specific work assignment may include duties or activities of support in one or more of the following functional areas, in addition to other duties as assigned:
Functional:
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Training and Support Analyst
Only for registered members Lexington
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Training and Support Analyst
Only for registered members Lexington, KY
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Training and Support Analyst
Full time Only for registered members Lexington
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Field Tech Support Analyst
Full time Only for registered members Lexington
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Field Tech Support Analyst
Only for registered members Lexington
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Accepting Resumes for Future Openings: IT Systems Support Analyst
Only for registered members Lexington, KY
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Technical Support Analyst
Only for registered members Berea
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Technical Support Analyst
Only for registered members Berea
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IT Customer Support Analyst Senior
Only for registered members Frankfort
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IT Customer Support Analyst Senior
Only for registered members Frankfort, KY
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Software Support Analyst II
Only for registered members Richmond
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Software Support Analyst II
Only for registered members Richmond, KY
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Business Analyst Utilities
Only for registered members Lexington, KY
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Business Analyst Utilities
Only for registered members Lexington, KY
-
Client Risk Analyst
Only for registered members Lexington, KY
-
Techno-Functional Analyst
Only for registered members Lexington, KY
-
Remote Technology Analyst
Only for registered members Lexington, KY
-
Behavioral Analyst/UKHC
Only for registered members Lexington, KY
-
Medicaid Integrated Eligibility Consultant
Only for registered members Lexington, KY
-
Medicaid Integrated Eligibility Consultant
Only for registered members Lexington, KY
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Techno-Functional Analyst Integrated Eligibility
Only for registered members Lexington, KY