IT Customer Support Analyst Senior - Frankfort, KY

Only for registered members Frankfort, KY, United States

1 month ago

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Job summary

This position is for an IT Customer Support Analyst Senior within the Customer Service Desk (CSD) Branch. This Branch is located within the Office of Client Support Services.
An IT Customer Support Analyst Senior provides IT technical support in a Help Desk and Service Desk environment to various internal agencies and customers within the Commonwealth.
Their responsibilities may include providing technical support to users, diagnosing and resolving advanced hardware, software, and operating system issues,
performing detailed troubleshooting to identify core problems and determine effective resolutions,
logging, tracking,
and managing customer requests within the organization's IT Service Management platform.

Responsibilities

  • Providing technical support to users,
  • detailed troubleshooting,
  • ,

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