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    Escrow Branch Manager - Denver, United States - Fidelity National Financial

    Fidelity National Financial
    Fidelity National Financial Denver, United States

    1 week ago

    Default job background
    Description

    Overview:

    Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff. This is an onsite position.

    Duties:

    Manage and supervise a team of escrow officers, providing guidance and support as needed.
    Oversee the daily operations of the escrow department, including opening, closing, and processing escrow transactions.
    Review branch P&Ls, daily orders and expenses.
    Ensure compliance with all relevant regulations and company policies.
    Develop and maintain strong relationships with clients, real estate agents and other industry professionals.
    Train and mentor new team members to ensure high-quality customer service.
    Handle escalated customer inquiries and complaints in a timely and professional manner.
    Collaborate with other departments to streamline processes and improve efficiency.
    Monitor and approve time worked for escrow staff, including managing overtime as needed. Enter time card adjustments and approve bi-weekly time cards, while complying with payroll deadlines; procedures and regulations.
    Ensure office is staffed appropriately for business needs when approving vacation requests. In addition, shifting duties/workloads of staff for unscheduled absences as needed.
    Calculate monthly commissions for escrow staff and submit for payment according to scheduled dates.
    Interviews prospective employees.

    Education:

    High School diploma or GED equivalent is required.

    Experience:

    At least 5 years of experience in escrow operations, including 2 years in a managerial role.

    Additional Information:

    REQUIREMENTS:

    Proficiency in escrow software and Microsoft Office Suite
    Hold current or obtain CO Resident Producers title license
    Hold current or obtain CO Notary Certification

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