Customer Service Representative - Beaumont, United States - Reagent Chemical & Research Inc

Description

Reagent Chemical & Research, LLC. has been a leader in chemical transportation for 60+ years. We offer competitive wages and a robust benefit package including medical, dental, vision for employees and their eligible dependents, FSA, 401k, Profit Share, 15 days PTO, and 10 paid holidays.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following, other duties may be assigned:

• Receives orders for products. Determines customer of product specification, required shipping date, unique delivery needs and any additional information needed by the dispatcher.
• Writes or types order form, and/or enters data into computer, for assignment by dispatcher
• Records and files copy of orders received
• Routes orders to dispatchers for assignment and follows up on orders to ensure delivery by specified dates.
• Receives and checks customer complaints
• Confers with sales and dispatch to expedite or trace missing or delayed shipments.

QUALIFICATIONS:

***To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in oneonone and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

• Ability to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT:

The work environment an employee encounters while performing the essential functions of this job is a typical office setting.


PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Background check and drug test required.

Equal Opportunity Employer.

Agencies should not contact this company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)