- Hilton discounted rooms for family and friends
- Sage Hospitality Room discounts & Perks
- 401k enrollment after 60 days
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
- Must be able to read written communiques and monochrome computer screen.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Pittsburgh, United States$14.00/ HR, FLEXIBLE WITH EXPERIENCE WEEKEND AVAILABILITY REQUIRED Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of thei Front Desk, Agent, Hospitalit ...
-
Front Desk Agent
1 day ago
Crescent Hotels & Resorts Pittsburgh, United StatesGreets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes gu Front Desk, Agent, Hotel ...
-
Front Desk Agent
1 day ago
Marriott Hotels & Resorts Pittsburgh, United StatesOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Front Desk, Agent, Hotel ...
-
Front Desk Agent
1 day ago
Omni Hotels & Resorts Pittsburgh, United StatesSince opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business and industry. A multi-million-dollar renovation has only enhan Front Desk, Agent, Omni, Hote ...
-
Front Desk Agent
1 week ago
Accor North America Pittsburgh, United States Part timeCompany Description. Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburghs business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a lu Agent, Front Desk, Part Time, R ...
-
Front Desk Agent
2 days ago
Driftwood Hospitality Management Pittsburgh, United States** Front Desk Agent** · **** · Posted February 16, 2022 · *Driftwood Hospitality Managements company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospita ...
-
Front Desk Agent
1 week ago
Fairmont Pittsburgh, United StatesCompany Description · Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. · Drawing from P ...
-
Front Desk Agent
1 day ago
Omni Hotels Pittsburgh, United StatesLocation: · William Penn Hotel · History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders ...
-
Front Desk Agent
1 week ago
Fairmont Hotel Pittsburgh, United StatesFairmont Hotel - JobID: REF27092F [Guest Service / Concierge] As a Front Desk Agent at Fairmont Hotel, you'll: Greet, check in and settle guest accounts while ensuring all service standards are followed; Assist guests regarding hotel facilities in an informative and helpful way; ...
-
Front Desk Agent
1 week ago
Peachtree Hospitality Management Pittsburgh, United StatesJOB DESCRIPTION · Summary/Objective · The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Pittsburgh, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 day ago
Omni Hotels & resorts Pittsburgh, United StatesWilliam Penn Hotel · History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business a ...
-
Front Desk Agent
2 weeks ago
Sage Hospitality Pittsburgh, United StatesWhy us? · The Joinery hotel is set to hire a Full-time Front Desk agent in downtown Pittsburgh, a unique Curio Collection hotel by Hilton. Previous hotel front desk experience preferred. · Perks: Hilton discounted rooms for family and friends · Sage Hospitality Room discounts ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · $14.00/HR, FLEXIBLE WITH EXPERIENCE · WEEKEND AVAILABILITY REQUIRED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Pr ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · + $15.50/HR · + FULL-TIME · + 3:00pm-11:00pm · + WEEKENDS REQUIRED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. P ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · + $15.50/HR · + FULL-TIME · + 3:00pm-11:00pm · + WEEKENDS REQUIRED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primar ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · $15.50/HR · FULL-TIME · 3:00pm-11:00pm · WEEKENDS REQUIRED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary respon ...
-
Front Desk Agent
2 weeks ago
Sage Hospitality Group Pittsburgh, United StatesWhy us? · The Joinery hotel is set to hire a Full-time Front Desk agent in downtown Pittsburgh, a unique Curio Collection hotel by Hilton. Previous hotel front desk experience preferred. · Perks: · Hilton discounted rooms for family and friends · Sage Hospitality Room discoun ...
-
Front Desk Agent
2 weeks ago
ETAGE Executive Living Pittsburgh, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 day ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · + $15.50/HR · + FULL-TIME · + 3:00pm-11:00pm · + WEEKENDS REQUIRED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. P ...
Front Desk Agent - Pittsburgh, United States - Sage Hospitality Group
Description
Why us?
The Joinery hotel is set to hire a Full-time Front Desk agent in downtown Pittsburgh, a unique Curio Collection hotel by Hilton. Previous hotel front desk experience preferred.
Perks:
Beneifts include Medical, Dental, Vision first of the month after hire, no waiting period
Joinery Hotel Pittsburgh, Curio Collection by Hilton, is a welcoming, 185-room boutique hotel and local gathering place in Downtown Pittsburgh's Golden Triangle representing the legacy, local pride and grit of the Burgh. A compact and cozy respite for today's curious traveler, Joinery Hotel honors the city's working class history and distinct culture with a modern edge, including an experiential lobby with 'offering table' check-in experience and tasting library, nearly 800 sq ft of meeting and event spaces, a 10th floor outdoor terrace with a unique view of the city.
Looking to inspire discovery and build community, guests have the option to kick back with a record, sip on a craft beer in the library, take in a bold contemporary art collection showcasing local talent, or gather together to learn a new skill. An inviting space for leisure and business travelers alike, Joinery Hotel Pittsburgh is the ideal launch pad for exploring Steel City from a local's point-of-view."
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us
Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
ID:
Position Type: Regular Full-Time
Property: Joinery Hotel
Outlet: Hotel
Category: Front Desk & Guest Services
Address: 453 Blvd of the Allies
City: Pittsburgh
State: Pennsylvania
EOE Protected Veterans/Disability
