- Approach all encounters with guests and team members in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Peachtree Hospitality Management standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of appearance and grooming, which include wearing a correct name tag when working.
- Always comply with Peachtree Hospitality Management standards and regulations to encourage safe and efficient hotel operations.
- Establish and maintain attentive, friendly, courteous, and efficient hospitality at the Front Desk.
- Check all guests into and out of the hotel in a friendly and efficient manner.
- Confirm credit and payment method at check in and confirm full payment at check out.
- Log all requests and confirm completion through brand tracking tool.
- Review rooms inventory and house count for availability and rates.
- Book reservations for day of arrival or future stays.
- Balance and prepare individual paperwork for closing of shift.
- Balance bank daily.
- Maintain and understand special guest programs and franchise related programs including the completion of required brand training.
- Conduct daily bank drop with a witness and according to standards.
- Run daily arrival report and highlight all special requests.
- Always maintain a clean and organized work area.
- Distribute package and mail to guests for delivery or inform guest of receipt as necessary.
- Have thorough knowledge of the front desk system for all guest services.
- Perform other duties as requested by management.
- Attend all training/meetings as requested by management.
- Must be able to convey information and ideas clearly, both oral and written.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful, high pressured situations.
- Must be able to work with and understand financial information and data, and basic arithmetic function.
- Long hours sometimes required.
- Light work-exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand throughout the entire shift.
- 0%
- High School Diploma or GED certificate is preferred, and/or equivalent work experience.
- Previous experience in the hospitality industry preferred.
-
Front Desk Agent
2 weeks ago
Crescent Hotels & Resorts Pittsburgh, United StatesGreets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes gu Front Desk, Agent, Hotel ...
-
Front Desk Agent
2 weeks ago
Omni Hotels & Resorts Pittsburgh, United StatesSince opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business and industry. A multi-million-dollar renovation has only enhan Front Desk, Agent, Omni, Hote ...
-
Front Desk Agent
1 week ago
Omni Hotels Pittsburgh, United StatesOmni Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be ...
-
Front Desk Agent
2 weeks ago
Marriott Hotels & Resorts Pittsburgh, United StatesOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Front Desk, Agent, Hotel ...
-
Front Desk Agent
3 days ago
IHG Pittsburgh, United States**Your web browser (Chrome 94) is out of date.** **Front Desk Agent** · **Hotel Brand:** Even Hotels · **Location:** United States, Pennsylvania, Pittsburgh · **Hotel:** EVEN - Pittsburgh Downtown (PITEV) · **Job number:** R193520 · **Share:** · Do you see yourself as a **K ...
-
Front Desk Agent
2 weeks ago
Driftwood Hospitality Management Pittsburgh, United States** Front Desk Agent** · **** · Posted February 16, 2022 · *Driftwood Hospitality Managements company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospita ...
-
Front Desk Agent
2 weeks ago
Omni Hotels & resorts Pittsburgh, United StatesWilliam Penn Hotel · History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business a ...
-
Front Desk Agent
1 week ago
free-classifieds-usa Pittsburgh, United States****Front Desk Agent $ The Westin **** · Price: Check with seller · Published date: November 26, :47 · Modified date: November 26, 2021 · Pittsburgh, Pennsylvania, United States · Advertisement · Live Fully at Marriott International #1 Leader in Hospitality · At Marriott I ...
-
Front Desk Agent
2 weeks ago
Omni Hotels Pittsburgh, United StatesLocation: · William Penn Hotel · History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders ...
-
Front Desk Agent
2 weeks ago
Omni Hotels Pittsburgh, United StatesLocation · William Penn Hotel · History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · $15.50/HR · FULL-TIME · 3:00pm-11:00pm · WEEKENDS REQUIRED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary respon ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · + $15.50/HR · + FULL-TIME · + 3:00pm-11:00pm · + WEEKENDS REQUIRED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. P ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · + $15.50/HR · + FULL-TIME · + 3:00pm-11:00pm · + WEEKENDS REQUIRED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. P ...
-
Front Desk Agent
4 weeks ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · $15.50/HR · FULL-TIME · 3:00pm-11:00pm · WEEKENDS REQUIRED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary respon ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · + $15.00/HR FULL OR PART-TIME · + 7:00AM-3:00PM OR 3:00PM-11:00PM · + WEEKEND AVAILABILITY NEEDED · Guest Services Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's accoun ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · $15.50/HR · FULL-TIME · 3:00pm-11:00pm · WEEKENDS REQUIRED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary re ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · + $15.50/HR · + FULL-TIME · + 3:00pm-11:00pm · + WEEKENDS REQUIRED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. P ...
-
Front Desk Agent
1 day ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · + $14.50/HR · + FULL-TIME · + WEEKEND AND EVENING AVAILABILITY NEEDED · Guest Service Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their st ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Pittsburgh, United StatesJob Summary · + $14.50/HR · + FULL-TIME · + WEEKEND AND EVENING AVAILABILITY NEEDED · Guest Service Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their st ...
-
Front Desk Agent
2 days ago
Sage Hospitality Pittsburgh, United StatesWhy us?: · The Joinery hotel, a Curio Collection by Hilton located in Downtown Pittsburgh is hiring a Front Desk Agent. · Joinery Hotel Pittsburgh, Curio Collection by Hilton, is a welcoming, 185-room boutique hotel and local gathering place in Downtown Pittsburghs Golden Trian ...
Front Desk Agent - Pittsburgh, United States - Peachtree Hospitality Management
Description
JOB DESCRIPTIONSummary/Objective
The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service requests. Also responsible for collecting monies for services rendered during a guest's stay.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Employee signature below indicates the employee's understanding of the requirements, essential functions and duties of the position.