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    Customer Service Representative - Birmingham, United States - WATKINS CLEANERS INC

    WATKINS CLEANERS INC
    WATKINS CLEANERS INC Birmingham, United States

    4 weeks ago

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    Description

    Job Description

    Job Description
    Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, detail their clothes and orders, retrieve completed orders from the conveyor, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
    Responsibilities
    • Assist customers with clothing orders
    • Retrieve completed orders that customers are picking up
    • Process garments on our point of sale system
    • Use best practices in customer service techniques to develop rapport and build relationships with customers
    • Make the customer feel welcomed when they enter the store

    Qualifications
    • High school diploma/GED
    • Previous experience as a Customer Service Representative or in a similar role is preferred
    • Comfortable using computers and customer management software
    • Excellent phone and verbal communication skills
    • Ability to work well with others
    • Ability to work well under pressure
    • Highly organized with the ability to prioritize projects and manage time effectively
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