- Works with call center to log and identify problem areas in the building.
- Assists other trades in the field in the active troubleshooting of systems.
- Monitors system for alarms, provides reports and performs triage on system reports and performs triage on system messages (Response: 15min/8hr/24hr/week).
- Monitors controlled systems for performance and problems.
- Backs up application software and checks network integrity of control devices.
- Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software.
- Performs function check of all control systems and documents results.
- Sets up alarms for optimal efficiency and response.
- Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues.
- Works with the customer to recommend and develop a maintenance program for their system. Identifies and implements long term service strategies.
- Performs all work in accordance with contract documents and applicable company standards.
- Performs work to meet the required response times and to facilitate others to meet response times.
- Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work.
- Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants.
- Initiates follow up action to secure needed responses in a timely manner.
- Using real time judgement to escalate building issues to the proper entities.
- High school diploma with 8-10 years of progressive experience. Vocational school or associate degree in a technical trade preferred.
- Three years BAS monitoring and DDC controls experience within the building controls industry.
- Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications.
- Ability to troubleshoot basic communications wiring, control logic wiring and end devices.
- Knowledge of building mechanical and electrical equipment functions and use, HVAC systems controls applications and relevant hardware and software products.
- Knowledge of commonly used networks and network topologies.
- Ability to work at a computer terminal with mouse and keyboard for extended periods.
- Ability to work safely in close proximity to exposed line voltage and low voltage wiring and terminations.
- Good customer communication skills.
- Clearable US Citizen with ability to obtain & maintain HSPD & Secret, preferred HSPD-12 & Secret Active
- Delta Controls Certification
- Building Automation Certification
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
-
BOC Specialist 1
5 days ago
M.C. Dean, Inc. Washington, United StatesCALL AND SITE COORDINATION: · Works with call center to log and identify problem areas in the building. · Assists other trades in the field in the active troubleshooting of systems. · Monitors system for alarms, provides reports and performs triage on system reports and perfor ...
-
BOC Specialist 1
4 days ago
M.C. Dean, Inc. Washington, DC, United StatesCALL AND SITE COORDINATION: · Works with call center to log and identify problem areas in the building. · Assists other trades in the field in the active troubleshooting of systems. · Monitors system for alarms, provides reports and performs triage on system reports and performs ...
-
BOC Specialist 2
1 day ago
M.C. Dean, Inc. Washington, United StatesCALL AND SITE COORDINATION:Works with call center to log and identify problem areas in the building. · Assists other trades in the field in the active troubleshooting of systems. · Monitors system for alarms, provides reports and performs triage on system reports and performs tri ...