Child Support Officer Iii - Sacramento, United States - Sacramento County, CA

Sacramento County, CA

Verified Company

Sacramento, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Position:

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This is a limited continuous filing exam.

The filing cut-offs are at 5:00 pm
on:

6/3/24, 6/17/24 (final)
Child Support Officer III is the advanced-journey level class in the Child Support series.

Incumbents either act as a leadworker and are responsible for training, assigning, reviewing, and coordinating the work of lower-level staff or performs as their primary responsibility specialized duties including training, Ombudsman, State Hearing Officer, or community liaison activities.

Additionally, incumbents are responsible for handling the most complex and sensitive cases.

Examples of Knowledge and Abilities:

Knowledge of

Techniques of interviewing and investigation to obtain information for child support cases
Methods of automated and archival debt collection
Various resources available to locate individuals
Procedures, rules, laws, and methodologies pertaining to complete child support operations
Techniques of identifying and presenting evidence in court regarding child support cases
Preparation and service of legal process and court procedures
Principles and practices of employee training
English grammar, spelling, punctuation, and usage
Court procedures as pertaining to establishment and enforcement of child support orders

Ability to

Provide work direction, training, and instruction to and evaluation of staff
Coordinate staff workflow and conduct workflow analysis
Gather, assemble, analyze and evaluate case facts and evidence, and adopt effective courses of action
Conduct child support staff training sessions
Obtain personal, financial, and other sensitive information through interviews
Effectively represent the department
Handle customer complaints
Keep accurate notes and records of activities
Read and understand legal codes and cases
Testify in court in a direct, clear, and concise manner
Operate computer equipment and computer databases and programs common to child support enforcement activities
Elicit information from hostile and/or uncooperative individuals

Employment Qualifications:

Minimum Qualifications

One year of full-time, paid experience in a county child support office conducting child support establishment and/or enforcement activities at a level equivalent to the County of Sacramento class of Child Support Officer at the full journey level.

Note:

If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable.

Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

General Qualifications

License Requirement:
A valid California Driver License, Class C or higher, may be required at the time of appointment.

Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Selective Certification for Special Skills:

Some positions in the class of Child Support Officer III may require the ability to communicate fluently in a language other than English.

When required, these special skills may be used in performing such tasks as the following:

Interviewing custodial parents to gather information needed to establish and enforce child support and medical support.
Interviewing and negotiating financial agreements with non-custodial parents to enforce court-ordered support obligations.
Locating non-custodial parents, investigating parents' assets and income, and notifying parents of intended legal action.

Working Conditions:
Positions in this class may be required to travel within the State of California to conduct business.

Probationary Period
The probationary period for this classification is
twelve (12) months.

Application and Testing Information:

APPLICATION

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone ; 7-1-1 California Relay Service

Inter-Office Mail Code:

SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note:

Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
If a job included responsibilities applicable to several questions, separate the different f