Associate Patient Care Coordinator - Lake Success, United States - Optum

Optum

Verified Company

Lake Success, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind
Caring. Connecting. Growing together.

Optum ENT, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented
Associate Patient Care Coordinator to join our team. The
Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule:
Monday through Friday 9:00 am to 5:00 pm, shift to be determined by the hiring manager upon hire.

Location:2 OHIO DRIVE, Suite 200, Lake Success NY 11042

Primary Responsibilities:

Greet patients and conduct checkin process: Collect or verify demographic information, including key demographic fields
Load or update insurance information as needed
Verify eligibility and authorization and flag appointment accordingly
Scan insurance card(s)
Collect copayments and outstanding balances
Post payments received in practice management system and provide systemgenerated receipts
Ability to float to other ENT locations as needed
Acknowledge patients in PM
Schedule appointments using approved scheduling guidelines
Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow up appointments for chronic conditions or preventive care
Monitor administrative tasks in the EHR and respond timely
Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures
Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Shortterm disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
1+ years of customer service or healthcare related experience
Intermediate level of proficiency in Microsoft Office
Ability to travel 10% of the time to cover other offices as needed

Preferred Qualifications:

Experience working with an electronic health record (EPIC)
Knowledge of medical terms
1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting copays, and maintaining medical records

Soft Skills:

Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multitask and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fastpaced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
At UnitedHea