Team assistant - Collins, United States - Aurora Enterprises

Description

Our team is looking for new colleagues with head and heart.

What can you expect?

• You are the first point of contact for all inquiries in a defined service area of our external partners, take over customer communication (phone, email, tickets) and the corresponding reporting
• You handle incoming complaints and, in close cooperation with the operational and commercial departments, find customer-oriented solutions (complaint management)
• You are responsible for checking the material input for ongoing special orders and scheduling a team of craftsmen from a service area assigned to you
• You work with our operational and commercial departments and are in close communication with the team leader responsible for the corresponding service area
• You coordinate and manage the processing of customer orders while adhering to budget and deadline requirements
• You process electronic incoming mail as well as incoming defect reports while adhering to the specified service level
• You place orders in our company's internal software system and track them

What should you bring?

• You have completed a commercial apprenticeship or a craft apprenticeship with relevant further training in the commercial field
• You already have professional experience in customer service
• A basic understanding of craftsmanship is an advantage
• You are characterized by a high level of service and customer orientation