Customer Operations Specialist - Bronx, United States - FRESH DIRECT, LLC

FRESH DIRECT, LLC

Verified Company

Bronx, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Operations Center works directly with our Customer Service Department, Transportation Department, and our Mobile Operations Team.

Responsibilities and Working Conditions:

Answer calls in a highvolume call center, answer questions about delivery status and or services.
Placing orders and correcting issues that may arise with orders already placed.
Communicate (verbally and written) in a professional and effective manner with internal and external partners, management teams, drivers and other departments including those at cross dock locations.
Complete daily tasks using multiple different systems, customer accounts, websites, and dashboards.
Advocate for the driver/delivery teams to ensure daily infield operations run smoothly.
Identify technical issues and escalate accordingly to the leadership and or management teams.
WEEKENDS ARE A MUST
Must be able to lift 50 pounds.
In a workday: standing/walking 610 hours or more
Hand use: single grasping, fine manipulation, pushing and pulling
Work requires the following motions: bending, twisting, squatting and reaching
Exposure to FDA approved cleaning chemicals, loud noises, flashing lights
Constant exposure to temperatures:
Ability to work in a wet and cold environment
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
Ability to work in other areas of the business as needed

Education and Qualifications:

Strong customer service, multitasking, and problemsolving skills
Prior dispatch/transportation experience a plus
Must be willing to work a flexible shift (i.e. evenings/weekends) Morning shift will be a 6 AM start time and Evening shift will be a 4 PM start time; weekends are a must.
Must be able to work in a fastpaced environment
Comfortable working in a team environment
Must be detailed oriented
Must embody and demonstrate company values and culture
Bilingual a plus
High school diploma or equivalent
Minimum two (2) years of overall work experience in Customer Service related business i.e. Retail, Call Center, Restaurant, etc.
Must have a vast understanding of basic computer knowledge.
Strong written and verbal communication skills required

Who is FreshDirect:

In 2023, FreshDirect officially become a part of the Getir family This strategic partnership combines FreshDirect's diverse product portfolio and expansive customer base with Getir's renowned expertise in ultrafast grocery delivery and cutting-edge technology.

Getir, well-known for its lightning-fast grocery delivery services, is set to enhance FreshDirect's infrastructure with its technological prowess. By leveraging Getir's rapid delivery approach, FreshDirect aims to redefine the future of grocery delivery in the United States.

Why choose FreshDirect?
We're a company that thrives on teamwork.

Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food.

Our state-of-the-art facility creates an environment for innovation.

We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.

Great people deserve great perks.

We offer comprehensive benefits, plus many workplace extras, including:

A flexible and generous paid time off plan
24hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
Regular events and barbecues for employees

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law.

Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job.

LI-LG1