Luxury Retail Lead Supervisor/key Holder - Glendale, United States - Coach

Coach

Verified Company

Glendale, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship.

Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Selling and Service

Understands organizational objectives and makes decisions in partnership with the Store Manager and

Associate Manager(s) that align with Company priorities and values

Endorses, models and develops team to deliver Coach's Selling and Service expectations

Enforces sales strategies, initiatives and growth across all categories

Works with Store Manager and/or Associate Manager to flex store business strategies and personal selling

techniques to contribute to overall store and financial results

Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers

Sales/productivity goals:
communicates goals for the team in partnership with the Store Manager and/or

Associate Manager(s), tracks store's performance at all times and achieves sales through team

Productivity Management:
holds sales team accountable for personal productivity

Takes ownership and commitment for delivering results; actively aware of personal and store metrics and

achieves goals

Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going

productive relationships with customers

Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s)

Understands changes in local market with potential impact on business performance and supports the

execution of local sales strategies and tactics

Builds credibility and trust as a personal fashion advisor to both team and customers by communicating

fashion awareness and trends in the marketplace

Creates positive impressions with store team and customers by bringing best self to work through elevated,

sophisticated, appropriate business attire consistent with Coach's guide to style

Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

Coaches team on how to incorporate trends into their selling experience with customers

Influences customer's purchase decisions by balancing patience and assertiveness

Sensitive to customer and team's needs and tailors approach by reading cues

Resolves customer problems and meets customer needs in a timely manner through solution-oriented and

forward thinking and partners with the Store Manager and/or District Manager when appropriate

Encourages team to build long-term relationships with customers to drive business

Develops both self and individual product knowledge skills and remains aware of current collections

Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times

Understands the positive sales impact staffing has on the business; recruits accordingly

Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools

Ensures all daily tasks are completed without negatively impacting service of Coach standards

Workplace and Environment

Creates enthusiasm and positivity for a shared vision and mission

Leads by example

Demonstrates confidence when leading the team and managing the store

Takes initiative; has a high level of ownership and accountability for results of self and others

Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate

Manager(s)

Builds trusting relationships with peers and team

Acts as advocate for the team and Brand

Is adaptable and flexible to change

Switches gears based on the needs of the business both seamlessly and pro-actively

Welcomes feedback and adapts behaviors as appropriate

Maintains a calm and professional demeanor at all times

Fosters an environment of teamwork and collaboration

Creates short and long-term strategies to achieve personal metrics and performance

Uses available resources to make informed decisions and takes appropriate partners when necessary

Utilizes Company tools to keep self-informed

Delegates and empowers others

Recognizes and values individual performance and communicates appropriately

Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of st