Is Support Tech - Augusta, United States - Skywood Recovery

Skywood Recovery

Verified Company

Augusta, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. Skywood Recovery provides individual and group therapy, experiential therapy, equine and art therapy, and yoga.

Located in Augusta, MI, a convenient drive from Kalamazoo and Lansing, MI, the campus offers a restorative environment with opportunity to enjoy the outdoors.

Skywood is part of one the nation's largest and most respected hospital management companies, Universal Health Services, Inc.

UHS is one of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc.

has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019.

In 2020, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies.

Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S.

states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications:

Essential Duties and Responsibilities

Provides Tier 1 and 2 Help Desk support to users.
Prepare, install and support all new and currently used hardware, systems and software.
Assist with installation, configuration, security and maintenance of network services, network equipment and access controls.
Oversee software, network and file security.
Coordinate with HQ prior to ordering Servers, Desktops, Laptops, Printers, Copiers, Maintenance Packages, Applications, Mobile Phones, Network Equipment and miscellaneous resources (including procurement of equipment, coordinating delivery, warranty service, maintenance of computer image standards and imaging of all servers, desktops and laptop machines).
Utilize a ticketing system to record and track issues and resolutions
Develop and maintain documentation as related to daily, weekly and monthly work processes and procedures.
Performs all other duties as required or assigned by Corporate IT.

Knowledge, Skills and Abilities

Actively demonstrates a dedication to meeting the expectations and requirements from internal and external customers; gets first hand information and uses it for improvements in products and services; always acts with the customer in mind.
Must be able to work in a fastpaced environment with demonstrated ability to juggle multiple competing tasks and demands.
Must be able to orchestrate multiple simultaneous activities to accomplish a goal; uses resources effectively and efficiently.
Probes all relevant sources for answers, looks beyond the obvious and doesn't stop at the first answers; uses logic and all information available to solve difficult problems with effective solutions.
Pays attention to detail, effectively establishes priorities, meets deadlines and escalates issues when appropriate.
Must have knowledge of and experience with Help Desk ticketing.
Must have experience managing user accounts within Active Directory, VoIP Phone Systems (Mitel 5000), Microsoft Exchange environments, EHR systems (Tier-Sequest).
Requires a basic knowledge of networking and networking equipment. LAN, WAN, Switches, Hubs, Firewalls, Servers, Workstation, Cabling, TCP/IP, DNS and DHCP.
Demonstrates strong analytical, organizational and interpersonal skills.
Demonstrates ability to clearly and succinctly communicate both verbally and in writing; can get messages across that have the desired effect.
Ability to effectively communicate with external partners and maintain good vendor relations.
Excellent teamwork and collaboration skill required.

Education and Experience

Degree in Computer Science, Information Technology or related field preferred.
Certifications: MCSE, CCNA, A+, Net+, Security + or equivalent certifications preferred.
Minimum 23 years relevant experience required.

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal