Service Representative - Itasca, United States - Qualitas Manufacturing Inc.

Description

Project Coordinator

JOB TITLE:
Project Coordinator**
DEPARTMENT: Sales


REPORTS TO:
Manager, Project Support


DATE PREPARED:
June 2022


LOCATION:
Itasca IL

QMI is poised to grow by entering new markets, launching new products, and expanding relationships with existing customers. Consistent, rapid project execution is key to achieving that growth. We are seeking a talented individual to expand our Project Support Team.


ROLE SUMMARY:

Direct project management support for commercial, residential, and dealer accounts across all product lines. Coordinators are responsible for quoting, order entry, managing field installation schedules, and supporting QMI's Outside Sales Team.

This high-impact role acts as the key interface between QMI and its customers, often becoming the primary point of contact for daily execution and support of large field programs and rollouts.

ESSENTIAL JOB RESPONSIBILITIES:

• Receive inquiries and requestforquotes (RFQs), perform takeoff of construction documents and specifications
• Develop and issue quotes, follow up with customers on pricing, lead time, or other questions and concerns to win their business
• Clarify key customer requirements, product needs, and installation timelines
• Create and submit shop drawings for approval
• Select installation contractors and negotiate installation price
• Coordinate field surveys with contracted installer and customer or general contractor
• Once quotation is approved, release order to factory floor and schedule installation with the customer or general contractor
• Work together with Outside Sales team on key initiatives, forecasting, and customer service
• Participate in conference calls with customers and associates
• Collaborate with Accounting on any purchase order, invoicing, or contract issues

QUALIFICATIONS:

• Ability to interpret customer project requests and work with other team members when necessary to resolve open questions (sales, operations, engineering)
• Strong prioritization, time

- management, and self-motivation skills; high energy and focus

• Strong written and verbal communication
• Strong customer service orientation

EDUCATION AND EXPERIENCE:

• 3yrs experience in commercial or construction project coordination roles supporting quoting, order management, and project delivery
• Experience interacting with customers on pricing, service, and supportfollow up
• Experience understanding or interpreting blueprints, building plans, and other construction documents
• Experience with rolling shutters, door systems, or building products is a plus
• Associates degree or higher preferred

COMPUTER SKILLS:

• Proficiency with applicable software such as MSOffice
• Capable of utilizing company quoting software and ERP programs

COMPENSATION:

• Base salary commensurate with experience
• Eligible for Personal Performance Bonus + Companywide profit sharing
• Fully paid employee health and basic life insurance
• 401k
• 100% company match up to 10% _(after 1 yr.)_
• Paid Vacation

COMPANY:

QMI is the leading manufacturer of commercial security shutters and storm protection products in North America. QMI leads the industry in customer satisfaction, product patents, delivery lead time, and in-field performance.

QMI has more than 35 years of experience providing security for 40,000+ retail locations across formats, delivering front, middle, and back-of-store solutions for all threat levels.

QMI products also provide forced entry protection for homes, schools, warehouses, airports, and government buildings.

Loss prevention, facility management, architects, and security professionals trust QMI security products to protect people and assets at their most critical locations.

QMI designs and builds its products at its headquarters in Itasca, IL.

With its recent purchase of Riot Glass, Inc and Campbell Corporation, QMI is growing its business into a premier physical security products manufacturer unlike any in the industry.

Pay:
$ $29.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime

Work setting:

• Inperson
• Office

Application Question(s):

• Do you have project management experience working in a high volume business?
• Do you work well with deadlines and stress?

Education:

• Associate (preferred)

Experience:

• Field service Coordinator: 2 years (required)

Work Location:
In person