Director of Operations - Houston, United States - HUB International

HUB International

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About HUB International

HUB International is a top 5 global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

HUB has more than 500 offices across the United States, Canada and Puerto Rico with more than 18,000 employees.

Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs.

We are a company dedicated to superior customer service with employees committed to adding value to every client activity.

Why Choose HUB?

Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success.

At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.

Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.

We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time.

Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:
have a desire to help others protect their future

have an entrepreneurial spirit and are challenged by the opportunity to grow the business

are focused on learning and development to enhance your industry knowledge and expertise

are a self-starter willing to invest time and energy to learn the technical aspects of our business

believe in integrity and building success by developing relationships with others

Summary

The Director of Operations ("DO") reports to the Chief Operating Officer ("COO") and is the primary resource for the COO and Operations Integration Liaison ("OIL").

The DO will also work with the regional and local operations leaders ("RLOL's") in conducting analysis and establishing strategies for effective, efficient, and quality operations, compliance with HUB standards, reporting, and managing training of operations staff.

Job Responsibilities-Director of Operations

The essential responsibilities contained in this job description reflect general details to describe the principal functions this role, the level of knowledge and skill typically required and the scope of responsibility.

It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Work with COO to identify opportunities, provide recommendations and develop strategies to help ensure effective, efficient, and quality operations.

Provide support and assistance to COO and work with RLOL's to help ensure that both operational service objectives for employees and financial performance of HUB are met.

Analyze and provide reports to COO and RLOL regarding operations staffing to help ensure we maintain quality staff and effectively balance workloads to meet best practices.

Work with COO and RLOL to identify effective reporting to support operations effectiveness. Be highly proficient on business management systems (BMS) and a business process expert to support RLOL.

Assist OIL on a wide variety of M&A integration activities and be the regional operations lead working with various teams on BMS and infrastructure migrations and track all integration projects for the M&A and regional executive leadership.

Ensure that audits to Broker Operations Standards are timely conducted and reports are timely prepared in accordance with HUB standards.

Work with RLOL on training opportunities identified in the audits.

Ensure that Top 200 account lists are prepared and updated to support Critical Path, Flight to Quality and other HUB requirements.

Assist COO to manage outsourcing and outside vendors.

Travel up to 25% per month to HUB Texas offices.

Work with COO and OIL on other duties, including but not limited to, IT ticket escalations, office lease management, office moves, etc.

Work with COO and RLOL to develop, implement, and evaluate training strategies for employees across Texas.

Qualifications and Skills

Bachelor's degree

Demonstrated success working closely with others inside and outside the company.

Strong interpersonal communications skills with all staff, including executive management.

Excellent oral and written English communications skills.

5+ years of experience in leading a high performing team and managing change.

Experience developing and implementing operational improvement plans.

Highly proficient on business management systems, business processes and reporting tools.

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