- Experience: 2 years of contact center experience required.
- Education: Bachelors degree required or substitution for bachelors degree is 3 years of customer service/contact center experience (5 years experience total without a degree).
- Active SECRET security clearance required.
- Experience researching problems, analyzing trends, and distributing findings.
- Well-versed in customer service best practices, ensuring high-quality interactions.
- Strong in conveying information clearly and effectively, in writing or verbally.
- Skilled with contact center and CRM tools, facilitating efficient issue resolution.
- Agile in responding to fast-paced work demands and adept at solving problems.
- Fluent in both spoken and written English.
- Bilingual capabilities, particularly in Spanish, are highly desirable.
- Ability to provide Spanish-speaking staff meeting the "Full Professional Proficiency" (Level 4) as defined by the US State Department, especially for surge staffing needs as specified by the government.
- Specified Work Area: An allocated section in the agent's residence, exclusively utilized for professional tasks.
- This zone must be conducive to focused work, devoid of disruptions, ensuring customer engagements are conducted without background disturbances.
- Stable High-Speed Internet: A dependable and fast internet service, capable of supporting seamless voice communications, system access, and use of online applications concurrently.
-
Contact Center Agent
3 weeks ago
Integral Services Company Vienna, United StatesOverview · Contact Center Agent - Junior (Tier 1) · Remote, Coverage is 8am to 8pm EST Monday through Friday · Active Secret Clearance · Integral Federal is actively seeking Contact Center Agents to join a new contact center support team for a federal agency. We are seeking candi ...
-
Contact Center Agent
4 weeks ago
Integral Services Company Vienna, United StatesOverview: · Contact Center Agent - Junior (Tier 1) · Remote, Coverage is 8am to 8pm EST Monday through Friday · Active Secret Clearance · Integral Federal is actively seeking Contact Center Agents to join a new contact center support team for a federal agency. We are seeking ...
-
Call center agent
1 week ago
Spectrum Dynamics Oak Forest, United StatesJoin our team in Oak Forest · Are you looking for a full-time or part-time job? Our client in the energy industry is currently seeking reliable Call Center Agents (m/w/d) in the energy sector. · Location: Oak Forest · What you'll be doing · Providing customer service over the pho ...
-
Contact Center Agent
2 weeks ago
Integral Vienna, United StatesOverview: · **Contact Center Agent - Mid (Tier 2)** · **Remote, Coverage is 8am to 8pm EST Monday through Friday** · **Active Secret Clearance** · **Responsibilities**: · a. Deliver service and support to FinCEN customers. · c. Gather customer's information and determine the issu ...
-
Call Center Agent
2 weeks ago
Rockville Internal Medicine Group Rockville, United StatesJob Description · Rockville Internal Medicine Groups's mission is providing prompt and continuous patient care along with a great work environment, free parking or easy metro access. Benefits are available. · The call center agent answers inbound telephone calls for multiple depa ...
-
Call Center Agent
2 weeks ago
Reynolds EmpowerHome Team Springfield, United StatesAre you looking for an opportunity to earn boundless income? Are you looking to grow personally and professionally and establish a career in sales? Are you looking to be a part of something bigger?If you answered Yes Reynolds EmpowerHome Team is the place for youWe're looking for ...
-
Reservation Call Center Agent
1 week ago
Rosen Hotels & Resorts Arlington, United States Full timeReservation Call Center Agent - 2242 · Operations Building | Reservations | Full Time · Posted today · Description · Summary: · Communicate with guests, travel agents, and referral networks to book reservations for upcoming visits Provide outstanding guest service based on Compa ...
-
Call Center Agent
2 weeks ago
Percepta House Washington, United StatesJob Description · Job DescriptionJob Title: Call Center Agent · Job Summary: · We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent. In this role, you will be responsible for handling inbound and outbound calls from customers, address ...
-
Call Center Agent
4 weeks ago
Percepta House Washington, United StatesJob Title: Call Center Agent · Job Overview: · As a Call Center Agent, you will be the first point of contact for customers seeking assistance over the phone. You will handle a high volume of inbound and outbound calls, addressing customer inquiries, resolving issues, and providi ...
-
Call Center Agent
2 weeks ago
Percepta House Washington, United StatesJob Title: Call Center Agent · Job Summary: · We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent. In this role, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, resolving is ...
-
Call Center Agent
7 hours ago
DARCARS Automotive Group Rockville, United StatesDARCARS Automotive Group is now hiring Call Center Agents to support our Service Departments · As the Business Support Center Agent, you will play a key role as the dealership's ambassador ensuring a one-of-a-kind experience for our service department customers. In this role, yo ...
-
Call Center Agent
3 weeks ago
Prince William County Service Authority Woodbridge, United StatesProvide customer service support by answering calls in the high volume Service Authority Customer Service Call Center. Duties include, but are not limited to: answering customer calls; responding to general customer inquiries and requests for service Customer Service, Customer Se ...
-
Call Center Agent
1 week ago
DARCARS Automotive Group Derwood, United StatesJob Description · Job DescriptionDARCARS Automotive Group is now hiring Call Center Agents to support our Service Departments · As the Business Support Center Agent, you will play a key role as the dealership's ambassador ensuring a one-of-a-kind experience for our service depart ...
-
Call Center Agent
2 days ago
SmartRoof Reston, United States**Who You Are** · - Are you looking to take your life to the next level professionally, financially, and personally? Are you looking to be a part of a team focused on changing lives and making a difference?_ · Joining SmartRoof means stepping outside of your comfort zone and goin ...
-
Call Center Agent
3 weeks ago
Prince William County Service Authority Woodbridge, United StatesPosition Summary · Provide customer service support by answering calls in the high volume Service Authority Customer Service Call Center. Duties include, but are not limited to: answering customer calls; responding to general customer inquiries and requests for services, terminat ...
-
Integral Vienna, United StatesOverview: · **Bilingual (Spanish) Contact Center Agent - Junior (Tier 1)** · **Remote, Coverage is 8am to 8pm EST Monday through Friday** · **Active Secret Clearance** · **Responsibilities**: · a. Deliver service and support to FinCEN customers. · c. Gather customer's information ...
-
Call Center Agent
2 weeks ago
Reynolds EmpowerHome Team Springfield, United StatesAre you looking for an opportunity to earn boundless income? Are you looking to grow personally and professionally and establish a career in sales? Are you looking to be a part of something bigger?If you answered Yes Reynolds EmpowerHome Team is the place for youWe're looking for ...
-
Call Center Agent
2 days ago
Serco North America Herndon, United StatesPosition Description: · These are temporary positions available from June through November (hurricane season) with assignments typically lasting from 3 weeks to up to 3 months. Full-time and part-time positions are available. Position is fully remote and minimum pay will be $16.2 ...
-
Call Center Agent
3 days ago
DARCARS Automotive Group Rockville, United StatesDARCARS Automotive Group is now hiring Call Center Agents to support our Service Departments As the Business Support Center Agent, you will play a key role as the dealership's ambassador ensuring a one-of-a-kind experience for our service department Automotive, Agent, Call Center ...
-
Call Center Agent
1 week ago
Crimson Technologies Sugarland Run, VA, United States FreelanceAre you someone who enjoys talking on the phone and is looking for a job with fair pay and suitable working hours? Then you've come to the right place. bkd GmbH is looking for reinforcements · Join our team now and start your career with us as a **Call Center Agent (m/w/d) for or ...
Contact Center Agent - Vienna, United States - Integral Services Company
Description
Overview:
Contact Center Agent - Mid (Tier 2)
Remote, Coverage is 8am to 8pm EST Monday through Friday
Active Secret Clearance
Integral Federal is actively seeking a Mid-Level Analyst to join a new contact center support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and written communication skills.
Given the confidential nature of our work with a federal agency, all candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted).
Responsibilities:The contractor shall provide CCSM staffing to handle business and/or technical customer Tier 2 customer issues for FinCEN mission systems and applications. The duties expected in this role include:
a. Deliver service and support to FinCEN customers.
b. Interact with customers to provide and process information in response to inquiries, concerns, and requests about FinCEN mission systems and applications.
c. Gather customers information and determine the issue by evaluating and analyzing the symptoms.
d. Diagnose and resolve hardware and software issues involving computer and application compatibility with FinCEN mission systems and applications.
e. Research required information using available resources, including knowledge bases, training materials and published solutions.
k. Follow established FinCEN processes and procedures.
f. Identify and escalate priority issues and redirect problems to appropriate resource.
g. Accurately process and record call transactions via computer using FinCENs ticketing system.
h. Follow up and make scheduled call backs to customers, per standard procedures (when applicable).
i. Stay current with FinCEN system information, changes, and updates, per direction.
Qualifications:Required:
Skills and Abilities:
Language Requirements:
Telework Setup Requirements:
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal
Our package also includes:
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off & Holidays
Earned Bonuses & Awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program
Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.
