Police Dispatcher - Glastonbury, United States - Town of Glastonbury

Town of Glastonbury
Town of Glastonbury
Verified Company
Glastonbury, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
POSTED ON APRIL 16, 2024. APPLICATIONS WILL BE ACCEPTED UNTIL 11:59PM ON APRIL 30, 2024.


GENERAL DESCRIPTION:

Performs emergency service dispatch and communications processing work.

Responsible for reviewing interpreting and relaying requests for police, fire and emergency medical services and for the operation of a public safety console, including computer-aided dispatch system.

Works rotating shifts, weekends and holidays.


ESSENTIAL DUTIES:


  • Receives requests for police, fire and emergency medical services from the public or other agencies; obtains relevant information; classifies and assigns priorities to requests for service.
  • Provides prearrival medical instructions to the public and prioritizes these calls to enable EMS services to give the most timely and effective care.
  • Enters, retrieves and updates information from a variety of computer systems. Dispatches appropriate public safety agencies and refers nonpublic safety matters to appropriate agencies.
  • Maintains information for public safety units indicating status, location, times and codes. Dispatches assistance and support when requested or when necessary.
  • Receives and processes field requests for motor vehicle, warrant, criminal record and other checks; makes stolen vehicle and other entries in computer files as necessary. Sends and receives teletype messages; maintains a variety of records and files.
  • Maintains confidentiality of medical and criminal records and information.
  • Regularly attends and is punctual for work.

OTHER DUTIES:


  • Performs other related duties as required

NOTE:
The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task and responsibility.


Qualifications:


QUALIFICATIONS PROFILE:


  • Basic knowledge and understanding of police, fire and emergency services operations
  • Ability to learn communications procedures and policies, relevant laws and statutes and learn basic geography in detail
  • Ability to relate positively with others, under stressful conditions, using tact and diplomacy
  • Ability to obtain information from persons, under adverse conditions (e.g., language barriers, speech impediments, intoxication, excitement, hysteria)
  • Ability to analyze and prioritize requests for service based upon established guidelines and use sound situational judgment
  • Ability to operate communications equipment, including computer systems
  • Ability to obtain the following certifications within one (1) year of hire: Emergency Medical Dispatch, COLLECT/National Crime Information Center, State of Connecticut Telecommunicator Certification, E911, and other staterequired, as applicable; ability to maintain these certifications

PHYSICAL/MENTAL REQUIREMENTS:


  • Ability to push/pull/lift objects of less than twenty (20) pounds and sit for prolonged periods. Ability to perform repeated manipulative skills which require handeye coordination such as keyboarding skills.
  • Ability to see objects closely, as in typing, reading a report, using a computer, monitoring video display screens. Must be able to hear normal sounds with background noise, distinguish voice patterns and communicate with speech as in using telephone and twoway radio communications
  • Ability to concentrate on fine detail with frequent interruptions, attend to a task for more than sixty (60) minutes at a time, and remember multiple assignments given to self or others over long periods of time.
  • Ability to understand and relate to the theories behind several concepts

MINIMUM TRAINING AND EXPERIENCE:


  • High School diploma or equivalent
  • Previous work experience involving public contact

LICENSE OR CERTIFICATION:


  • None at hire. Must obtain Emergency Medical Dispatch Certification, Connecticut On-Line Law Enforcement Telecommunications System/National Crime Information Center Certification, and State of Connecticut Telecommunicator Certification within one (1) year of hire and maintain same
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