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Field Representative Manager - Eau Claire, United States - Waypoint Detailed Delivery
Description
Waypoint Detailed Delivery is looking for a Field Representative Manager to join our team.
Waypoint Detailed Delivery is a courier service that provides services for the food & agricultural industry, pharmaceuticals, and home medical care industries.
Full Time Position in
Eau Claire Office Location:
Salary is commensurate with experience ($37, $42,
Reports to:
Field Representative Manager
Supervises: Assigned location staff around Eau Claire
PRIMARY RESPONSIBILITIES
Act as primary liaison to site location
1st point of communication for all situations regarding site location
Ambassador for the Waypoint brand
Behave professionally at all times
Exercise good judgment and communicate accordingly
Create work orders
Optimize daily workload in Waypoint logistics optimization software
Assign routes/orders to drivers (or oversee the process)
Work with designated client personnel as needed to ensure a successful partnership
Assist to create any SOP documents related to the account and enforce them when in place
Provide agreed-upon reports to client as necessary to take part in meetings as necessary
Investigate incidents and convey findings to Director of Operations for final resolution and report
Maintain confidentiality at all times. This includes company, client, and client customer/patient confidentiality
STAFFING
Provide leadership to drivers reporting directly to you (staff)
Lead by example and exhibit exemplary work habits
Train staff on all client procedures/equipment
(Re-)educate and/or discipline staff in a courteous and professional manner
Coordinate employee hiring with Human Resources Manager
Relay staffing needs
Assist with onboarding process
Create staff shift and on-call (where applicable) schedules to ensure all work is completed
Rearrange staffing when necessary to accommodate needs
Manage staff time system as it applies to
Document and discipline as necessary
PTO requests, to establish whether requested PTO can be accommodated while ensuring the company's labor needs are met. Resolve request conflicts
Staff call-offs
Arrange for and communicate alternate staffing to ensure all work is accounted for
Ensure that staff:
Follow and adhere to all corporate, DOT, OSHA and other regulatory agency policies and procedures.
Complete all required paperwork/electronic documentation accurately, legibly, and in a timely manner
Communicate regularly with logistics department upon arrival and before departure from each stop in accordance with the Waypoint Conversations training document
Manage local vehicle maintenance program
Work with Director of Operations to rotate vehicles when/as necessary
Schedule and facilitate standard vehicle maintenance
Report incident immediately to Director of Operations
Coordinate towing and or vehicle/driver retrieval in the case of a breakdown or accident
Communicate with logistics staff regarding operational impact of any emergency incident
Oversee staff ride-alongs and/or audits
Any assigned duties which advance and grow the mission of the company through detailed work, diligent efforts and a positive and energetic attitude
Other duties as assigned
SKILLS, QUALIFICATIONS AND EXPERIENCE
Satisfactory driving record
Valid driver's license
Clean criminal background and drug screen
Capable of working independently
Excellent oral communication skills
Ability to read and follow detailed, specific instructions and/or exercise good judgment by asking questions
REQUIRED TRAINING
Familiarity with the Waypoints corporate policy manual
RUN OUR WAY online training program commensurate with level required of Waypoint location staff
Waypoint Conversations driver-logistics communication expectations
Primary client-specific materials, SOP documents, technology guides.
Field training with experienced delivery staff, supervisors, and/or managers
Ongoing education as needed and/or required
PHYSICAL REQUIREMENTS
Ability to drive in all types of weather, including occasionally inclement weather (wind, rain, snow). Additional considerations and determinations are made based on each situation.
Safely drive for extended periods of time
Walk, sit, stand, reach, bend, as necessary
Lift and carry up to 75 pounds without injury or accident
TRAVEL
Routine travel within localized (hub) delivery areas. Occasional travel to other areas as needed
COMPENSATION AND BENEFITS
Position is a full-time, salaried position
Compensation is based on role, individual value/skill set, corporate needs, and other circumstances
Benefits are in accordance with corporate policy: Major Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, Holiday PTO, and Vacation PTO.
