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Eau Claire

    Field Representative Manager - Eau Claire, United States - Waypoint Detailed Delivery

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    Description
    Waypoint Detailed Delivery is looking for a Field Representative Manager to join our team.


    Waypoint Detailed Delivery is a courier service that provides services for the food & agricultural industry, pharmaceuticals, and home medical care industries.

    Waypoint currently operates across the country and is continuing to grow rapidly. Our continued growth brings a great opportunity for you to grow with us

    Full Time Position in

    Eau Claire Office Location:
    Salary is commensurate with experience ($37, $42,


    Reports to:
    Field Representative Manager


    Supervises: Assigned location staff around Eau Claire


    PRIMARY RESPONSIBILITIES

    Act as primary liaison to site location

    1st point of communication for all situations regarding site location

    Ambassador for the Waypoint brand

    Behave professionally at all times

    Exercise good judgment and communicate accordingly

    Create work orders

    Optimize daily workload in Waypoint logistics optimization software

    Assign routes/orders to drivers (or oversee the process)

    Work with designated client personnel as needed to ensure a successful partnership

    Assist to create any SOP documents related to the account and enforce them when in place

    Provide agreed-upon reports to client as necessary to take part in meetings as necessary

    Investigate incidents and convey findings to Director of Operations for final resolution and report

    Maintain confidentiality at all times. This includes company, client, and client customer/patient confidentiality


    STAFFING

    Provide leadership to drivers reporting directly to you (staff)

    Lead by example and exhibit exemplary work habits

    Train staff on all client procedures/equipment

    (Re-)educate and/or discipline staff in a courteous and professional manner

    Coordinate employee hiring with Human Resources Manager

    Relay staffing needs

    Assist with onboarding process

    Create staff shift and on-call (where applicable) schedules to ensure all work is completed

    Rearrange staffing when necessary to accommodate needs

    Manage staff time system as it applies to

    Document and discipline as necessary

    PTO requests, to establish whether requested PTO can be accommodated while ensuring the company's labor needs are met. Resolve request conflicts

    Staff call-offs

    Arrange for and communicate alternate staffing to ensure all work is accounted for


    Ensure that staff:

    Follow and adhere to all corporate, DOT, OSHA and other regulatory agency policies and procedures.

    Complete all required paperwork/electronic documentation accurately, legibly, and in a timely manner

    Communicate regularly with logistics department upon arrival and before departure from each stop in accordance with the Waypoint Conversations training document

    Manage local vehicle maintenance program

    Work with Director of Operations to rotate vehicles when/as necessary

    Schedule and facilitate standard vehicle maintenance

    Report incident immediately to Director of Operations

    Coordinate towing and or vehicle/driver retrieval in the case of a breakdown or accident

    Communicate with logistics staff regarding operational impact of any emergency incident

    Oversee staff ride-alongs and/or audits

    Any assigned duties which advance and grow the mission of the company through detailed work, diligent efforts and a positive and energetic attitude

    Other duties as assigned


    SKILLS, QUALIFICATIONS AND EXPERIENCE

    Satisfactory driving record

    Valid driver's license

    Clean criminal background and drug screen

    Capable of working independently

    Excellent oral communication skills

    Ability to read and follow detailed, specific instructions and/or exercise good judgment by asking questions


    REQUIRED TRAINING

    Familiarity with the Waypoints corporate policy manual

    RUN OUR WAY online training program commensurate with level required of Waypoint location staff

    Waypoint Conversations driver-logistics communication expectations

    Primary client-specific materials, SOP documents, technology guides.

    Field training with experienced delivery staff, supervisors, and/or managers

    Ongoing education as needed and/or required


    PHYSICAL REQUIREMENTS

    Ability to drive in all types of weather, including occasionally inclement weather (wind, rain, snow). Additional considerations and determinations are made based on each situation.

    Safely drive for extended periods of time

    Walk, sit, stand, reach, bend, as necessary

    Lift and carry up to 75 pounds without injury or accident


    TRAVEL

    Routine travel within localized (hub) delivery areas. Occasional travel to other areas as needed


    COMPENSATION AND BENEFITS

    Position is a full-time, salaried position

    Compensation is based on role, individual value/skill set, corporate needs, and other circumstances


    Benefits are in accordance with corporate policy: Major Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, Holiday PTO, and Vacation PTO.

    Waypoint Detailed Delivery is an equal opportunity employer.


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