- Apply fair and consistent supervision.
- Assist in hiring, termination, and disciplinary actions of team members.
- Plan and administer work schedules and assignments for direct reports.
- Assist with departmental planning and budget preparation.
- Monitor the performance of direct reports and ensure adherence to all policies and procedures.
- Function as a working Lead Officer.
- Ensure compliance with all regulations and policies.
- Maintain proper functioning of surveillance equipment.
- Prepare various reports related to incidents, investigations, and productivity.
- Train new team members.
- Conduct surveillance of casino areas and equipment.
- Monitor cash handling and alarm systems.
- Complete performance evaluations of team members.
- Maintain a positive work environment and communicate effectively with team members and guests.
- Contribute to team efforts and achieve related results.
- Perform other duties as required.
- Minimum Qualifications:
- Education and Experience: High School Diploma or GED plus 1 year of recent casino surveillance experience. Supervisory experience is preferred. Must be 18 years of age or older with no felony convictions.
- Knowledge, Abilities, Skills, and Certifications Required:
- Knowledge of investigative procedures, casino games, cheating detection, and supervisory techniques.
- Ability to operate surveillance equipment and communicate effectively in English.
- Problem-solving skills and the ability to analyze information.
- Proficiency in using business computers and office machines.
- Ability to work in a fast-paced and stressful environment.
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Surveillance Lead Officer - Phoenix, United States - Desert Diamond Casinos & Entertainment
Description
DDC - Waddell, AZ (White Tanks at San Lucy)Shift: Any
Starting Pay: Starting at $20.48-$27.71/HR
Category: Surveillance
Employment Status: Full-Time
About the Position:
Join our team at DDC in Waddell, AZ, located at White Tanks at San Lucy. As a Surveillance Supervisor, you will play a key role in protecting the assets of the casino property, guests, and team members.
Position Summary:
Under the direct supervision of the Surveillance Supervisor, you will assist in supervising and overseeing the surveillance staff on assigned shifts. In this role, you must have an excellent understanding of all casino departments, including table games, slots, cage, and soft count. Your keen observational and communication skills will be crucial in identifying internal and external cheating, theft, and advantage play techniques.
Essential Duties & Responsibilities:
Job Requirements:
Physical Demands:
During this job, you will need to sit, use hands, reach, and talk. Walking is also required, with occasional standing, stooping, kneeling, or crawling. Some lifting up to 25 pounds may be necessary.
Work Environment:
Work is typically in an office and casino setting with exposure to second-hand smoke and a high noise level. This position may require evening, graveyard, holiday, and weekend work with extended and irregular shifts.
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