Customer Service Representative - Riverside, United States - ARES TECHNOLOGIES LLC

Description

At ARES Technologies, we strive to provide comprehensive and customized service to our customers while creating a great workplace for our team. We offer a goal-oriented work environment and everything you need to succeed.

Summary:
As a salesperson for ARES Technologies, you will enhance the customer experience, build loyalty, and maximize sales.

This position requires multitasking, thriving in a fast-paced environment, maintaining a friendly and professional demeanor, and superb customer service and communication skills.

Responsibilities:

• Manage a high volume of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build lasting relationships with customer accounts
• Provide accurate, valid, and complete information
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain records of customer interactions, process accounts, and file documents
• Process orders
• Follow communication procedures, guidelines, and policies
• Collaborate effectively with other departments
• Develop a comprehensive understanding of all products, services, and warranties
• Stay uptodate through regular training

Required Skills:

• Bilingual in English and Spanish
• Strong phone skills and active listening
• Two hand typing with minimum 40 WPM
• Ability to multitask, prioritize, and manage time effectively
• Associate degree or higher

Preferred Skills:

• Experience in customer service or sales
• Familiarity with CRM systems
• Knowledge of automotive makes and models

Pay:
From $21.50 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Paid time off

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Education:

• High school or equivalent (required)

Experience:

Sales Experience: 1 year (preferred)


Language:

• Spanish (required)

Work Location:
In person