- Demonstrates a positive can do attitude at all times.
- Provides customer support by phone, fax, or email, to internal and external customers.
- Serves as primary contact for inbound/outbound customer service.
- Provides backup support for incoming calls from all lines of business for Community Hospice and Palliative Care.
- Appropriately
- Facilitates referrals with a high level of customer service and maximizing productivity.
- Responds to various types of Hospice service inquiries including: Referrals, Community Hospice Services and follows up with potential patients in a polite and courteous manner.
- Coordinates the initiation of Hospice services with peers in the Admissions Team, as well as Physicians, Community Agencies, Assisted Living Facilities, Long Term Care Facilities and hospitals, in addition to
- Provides excellent customer service and maintains an amicable and professional working relationship with Community Hospice's referral sources and partners.
- Approaches every hospice referral with the goal of setting an assessment appointment on the same day; schedules assessment visits in a timely and cost effective manner.
- Inputs data into the Electronic Medical Record (EMR) and relays available referral information to appropriate personnel.
- Takes ownership of work on all referrals and follows up on pending referrals to ensure speed to care.
- Manages workload through use of scheduler.
- Provides Explanation of Services to patients and families either over the phone or face to face.
- Processes referrals with accuracy and in a timely manner.
- Appropriately
- Seeks direction from a licensed Nurse when handling complex patient cases that require nursing knowledge of hospice eligibility, including, but not limited to, patients transferring to Community Hospice from out of our service area.
- Maintains a high level of confidentiality of all patient data as outlined in the Health Insurance Portability and Accountability Act (HIPAA).
- Adheres to the Confidentiality and Non-Competition Agreement signed upon employment and change of status at Community Hospice.
- Meets the standards of the job, such as productivity, accuracy, quality standards, adherence to schedule, and average handle time.
- May provide guidance and/or mentoring to less experienced Compassionate Care Coordinators.
- Ability to work overtime as needed.
- Performs all other duties as assigned.
-
Service Center Specialist
4 weeks ago
Xylem Jacksonville, United StatesWe're Hiring for a Service Center Specialist · If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most ...
-
Contact Support Center Specialist
6 days ago
Memorial Hermann Health System Jacksonville, United States Full timeDescription · Minimum Qualifications · Education: Associate's degree preferred · Licenses/Certifications: (None) · Experience / Knowledge / Skills: · Four (4) years of progressive customer service experience in a medical/healthcare environment, such as a hospital, physician o ...
-
Service Center Specialist
2 weeks ago
Xylem Jacksonville, United StatesWe're Hiring for a Service Center Specialist · If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most ...
-
Contact Center Specialist II
2 weeks ago
EverBank NA Jacksonville, United StatesJob Description · Contact Center Specialist II · The Contact Center Specialist II is responsible for providing outstanding customer service to the organization's customers. This job answers inbound customer phone calls and works directly with customers to answer their questions. ...
-
Contact Center Specialist II
2 weeks ago
EverBank Jacksonville, United StatesContact Center Specialist II · The Contact Center Specialist II is responsible for providing outstanding customer service to the organization's customers. This job answers inbound customer phone calls and works directly with customers to answer their questions. Under moderate sup ...
-
Center for Orthopedic and Research Excel Jacksonville, United StatesJob Description · Job DescriptionCALL CENTER CARE COORDINATOR-WORKERS COMPENSATION SPECIALIST · JACKSONVILLE, FL | FULL-TIME MONDAY - FRIDAY | BUSINESS OFFICE · Southeast Orthopedic Specialists is growing Come grow with us · We are seeking a Call Center Care Coordinator - Worker' ...
-
Call Center Office Specialist, Cardiology
2 weeks ago
Baptist Health Jacksonville, United States**Job Summary** · **Up to a $1,000 Sign on Bonus Available** · **Baptist Health is looking for an experienced Office Specialist for the Baptist Cardiology office at the Cardiac Access Center. **This is a Full-Time Days opportunity Monday through Friday. The hours for this positio ...
-
Baptist Health - Florida Jacksonville, United States Full timeJob Posting Summary · * Up to a $1,000 Sign on Bonus Available* · Baptist Primary Care is looking for an experienced Office Specialist for the Primary Care office located at Beach Walk. This position will report to work Monday through Friday. · This is a medium-sized office with ...
-
Baptist Health Jacksonville, United States**Job Summary** · **Up to a $1,000 Sign on Bonus Available** · **Baptist Primary Care is looking for an experienced Office Specialist for the Primary Care office located at **Beach Walk.** This position will report to work Monday through Friday. · This is a medium-sized office wi ...
-
Remote Benefit Enrollment Specialist
3 weeks ago
PeopleShare Jacksonville, United States TemporaryWant to work for a company that pays for 100% of your health plan and offers stock in the company? · PeopleShare is looking for Customer Service Representatives/Benefit Enrollment Specialists in the state of Florida FULLY REMOTE · BEFORE YOU APPLY: If you're committed to obtaini ...
-
Banking Customer Service Specialist II
2 weeks ago
Vaco Jacksonville, United States· Vaco is hiring for a Banking Customer Service Specialist II located in Jacksonville, FL. Must be local to Jacksonville and the ideal candidate will come with financial/banking member services/call center experience. · The Customer Service Specialist is responsible for handlin ...
-
Licensed Practical Nurse
3 weeks ago
Urgent Team Jacksonville, United StatesBaptist Health Urgent Care is looking for a dedicated and compassionate LPN to join our dynamic healthcare team in Jacksonville, AR. Twelve hour shifts and rotating weekends are required for full-time position. In return, Urgent Team offers a comprehensive benefits package and co ...
-
Security Specialist
3 days ago
Naval Air Systems Command Jacksonville, United StatesPosition Description · You will serve as a Security Specialist (GSSO) in the Fleet Readiness Center South East of FLTREADCEN SOUTHEAST. · Position Duties/Responsibilities · You will administer Personnel Security clearances for in-processing personnel to support mission readiness. ...
-
Accounts Receivable Representative
3 weeks ago
Jax Spine & Pain Centers Jacksonville, United States Full timeJOB SUMMARY:This position is responsible for providing excellent customer service while answering questions from patients, staff, and insurance companies. The Billing Specialist/AR will also have proper phone etiquette, computer skills, and the ability to multi-task and work well ...
-
Certified Nurse Practitioner
2 weeks ago
SIU HealthCare Jacksonville, United StatesDescription · This position is responsible for providing direct patient care to patients of the Center and for assisting in teaching activities as they relate to all learner programs under the Center. · Examples of Duties · Teaching 10% · A. Teach and evaluate medical students ...
-
CLIN AST/ASO PROF
3 weeks ago
University of Florida Jacksonville, United StatesJob Description: · The Department of Psychiatry and the Department of Pediatrics at the University of Florida College of Medicine-Jacksonville is pleased to announce an opening for psychiatrist to provide services in our outpatient psychiatry and pediatric clinics. This position ...
-
Clinical Assistant
1 week ago
Jax Spine & Pain Centers Jacksonville, United States Full timeWe are looking for a Clinical Assistant. *This is a Float Role* · Accurately and thoroughly document medical visits and procedures as performed by the physician, including but not limited to:Patient medical history and physical exam, · Procedures and treatments performed by healt ...
-
podiatrist - clinical assistant professor
1 week ago
University of Florida Jacksonville, United StatesJob Description: · The Department of Orthopaedic Surgery, Division of Podiatry at the University of Florida College of Medicine – Jacksonville seeks a full-time faculty member at the non-tenure accruing level of Assistant Professor. Major responsibilities include teaching, patie ...
-
Chair, Pediatric Orthopedic Surgery
2 weeks ago
Nemours Jacksonville, United States OTHERNemours Children's Health is seeking a Chair of Orthopedic Surgery to lead our team at NCH, Jacksonville Florida. · The Chair of Orthopedic Surgery will lead the strategic growth and advancement of clinical excellence and academic pursuits of Nemours-Children's Health, Jacksonvil ...
-
Care Navigation Specialist
3 weeks ago
Community Hospice & Palliative Care Jacksonville, United States Full timeJacksonville, FL 32257The Care Navigation Call Center Specialist assists prospective patients and their family member in a high volume, fast pace, call center environment utilizing customer service. S/he assists patients and family members by taking inbound phone calls and provid ...
Care Navigation Center Specialist - Jacksonville, United States - Community Hospice of Northeast Florida
Description
Care Navigation Center Specialist page is loadedCare Navigation Center Specialist
Apply
locations
HADLOW
time type
Full time
posted on
Posted 7 Days Ago
job requisition id
R5005
Jacksonville, FL 32257Under the direction of the CXC Clinical Manager, the Customer Experience Specialist understands medical terminology with critical thinking skills in the processing of referrals into all Community Hospice and Palliative Care programs.
He/she will complete the referral process from telephonic initiated referrals and complete the entire process for non-telephonic referrals which includes but is not limited to: following up on referrals, scheduling assessment visits and personnel; provides information to referral sources and potential patients and their families; conducts routine follow up with patients and referral sources to ensure a seamless admission to services when appropriate.
Primary Responsibilities:
Education/Experience:
Minimum requirement of a high school diploma; Medical degree certificate, example CNA, Medical Coding, AA degree or higher preferred.
5+ years in a call center environment
Experience in a health care environment
Intermediate computer skills, intermediate typing and data entry
Excellent written and verbal communication skills
Excellent time management and organizational skills
Demonstrates effective people skills and sensitivities when dealing with others
We are an equal opportunity employer.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law.
