Jobs
>
Jacksonville

    Service Center Specialist - Jacksonville, United States - Xylem

    Show more Collapse job
    Default job background
    Description

    We're Hiring for a Service Center Specialist

    If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark

    THE ROLE : The Service Center Specialist will be responsible for performing duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

    CORE RESPONSIBILITIES : To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

    • Manage inbound phone calls, online inquires and customer walk-ins
    • Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment
    • Strong collaboration with customers and branch staff on dealing with issues
    • Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail
    • Ability to document tasks in process flows
    • Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary
    • Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
    • May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
    • Reviews autorenewals of contracts and supports contract additions identified by branch staff
    • Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off
    • Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
    • Supports branch staff in compiling metrics
    • Assists branch manager and service staff ensuring customer requests are completed in a timely manner
    • Ensure correct time entries and appropriate billing is maintained for projects and service engagements
    • Obtain and updates forms of payment to process for service orders from customers
    • Ensures all service operations and part numbers are added to service orders
    • Ensures on site tech safety credentials or current training in place
    • Create and maintain safe working environment and culture within the organization
    • Take care of internal and external customer needs and expectations
    • Demonstrates high impact culture through innovation, accountability and empowerment
    • Must be able to function in a team environment; usually works with direct supervision but can work independently
    • Task execution for area of responsibility up to levels defined in Xylem's DOA policy
    • Travel Requirements: < 5%
    • Driving Requirements: Must have a clean driving record

    QUALIFICATIONS :

    • High school diploma or equivalent plus 2 years of applicable work experience or Bachelor's degree with demonstrated capability in comparable work
    • Light construction experience preferred
    • Forklift certification preferred.
    • Computer proficiency to include Microsoft Suite and math skills
    • Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing
    • Skill Requirements:
    • Intra-departmental communication for purpose of alignment/ information sharing
    • Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks
    • Able to collaborate with other disciplines
    • Ability to understand concepts in execution and strong organization skills
    • Understanding of general business concepts
    • Strong communication skills
    • Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
    • Fluency in relevant ERP systems
    • Basic understanding of typical IT business tools
    • Basic understanding of Field Service and CRM application like MS Field Service or MS CRM

    DAY IN THE LIFE :

    • Heavy lifting of up to 50 pounds.
    • Regularly required to sit or stand, reach, bend and move about the facility or customer job site.
    • Regularly required to listen, talk to, and see employees and customers on a daily basis
    • General office environment and use of phone and computer equipment.
    • Travel as required to fulfill the duties listed above or as required by the Company.
    • Standard weekly job hours: 40 hours

    SALARY :

    The estimated salary range for this position is $25.00/Hr. to $28.00/Hr. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

    At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

    Join the global Xylem team today Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

    Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.


    We have other current jobs related to this field that you can find below


  • Memorial Hermann Health System Jacksonville, United States Full time

    Description · Minimum Qualifications · Education: Associate's degree preferred · Licenses/Certifications: (None) · Experience / Knowledge / Skills: · Four (4) years of progressive customer service experience in a medical/healthcare environment, such as a hospital, physician o ...


  • Nemours Children's Health Jacksonville, United States

    Job Description · The Access Center Specialist communicates with the patients/providers via telephone to ensure accurate, prompt, and courteous scheduling of specialty appointments according to established division guidelines. this position is responsible for obtaining and enter ...


  • Community Hospice of Northeast Florida Jacksonville, United States

    Jacksonville, FL 32257 · Under the direction of the CXC Clinical Manager, the Customer Experience Specialist understands medical terminology with critical thinking skills in the processing of referrals into all Community Hospice and Palliative Care programs. He/she will complete ...


  • Xylem Jacksonville, United States

    We're Hiring for a Service Center Specialist · If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most ...


  • EverBank Jacksonville, United States

    Contact Center Specialist II · The Contact Center Specialist II is responsible for providing outstanding customer service to the organization's customers. This job answers inbound customer phone calls and works directly with customers to answer their questions. Under moderate sup ...


  • EverBank NA Jacksonville, United States

    Job Description · Contact Center Specialist II · The Contact Center Specialist II is responsible for providing outstanding customer service to the organization's customers. This job answers inbound customer phone calls and works directly with customers to answer their questions. ...


  • Baptist Health Jacksonville, United States

    **Job Summary** · **Up to a $1,000 Sign on Bonus Available** · **Baptist Health is looking for an experienced Office Specialist for the Baptist Cardiology office at the Cardiac Access Center. **This is a Full-Time Days opportunity Monday through Friday. The hours for this positio ...


  • Baptist Health - Florida Jacksonville, United States Full time

    Job Posting Summary · * Up to a $1,000 Sign on Bonus Available* · Baptist Primary Care is looking for an experienced Office Specialist for the Primary Care office located at Beach Walk. This position will report to work Monday through Friday. · This is a medium-sized office with ...


  • Baptist Health Jacksonville, United States

    **Job Summary** · **Up to a $1,000 Sign on Bonus Available** · **Baptist Primary Care is looking for an experienced Office Specialist for the Primary Care office located at **Beach Walk.** This position will report to work Monday through Friday. · This is a medium-sized office wi ...


  • Vaco Jacksonville, United States

    · Vaco is hiring for a Banking Customer Service Specialist II located in Jacksonville, FL. Must be local to Jacksonville and the ideal candidate will come with financial/banking member services/call center experience. · The Customer Service Specialist is responsible for handlin ...

  • Naval Air Systems Command

    Security Specialist

    1 week ago


    Naval Air Systems Command Jacksonville, United States

    Position Description · You will serve as a Security Specialist (GSSO) in the Fleet Readiness Center South East of FLTREADCEN SOUTHEAST. · Position Duties/Responsibilities · You will administer Personnel Security clearances for in-processing personnel to support mission readiness. ...


  • SGS Technologie Jacksonville, United States

    Hi · Hope you are doing good · This is Rahul from SGS Technologies, we have a vacancy for Sr. QA Specialist – Hybrid 2 days (Jacksonville, FL) Position from one of our Direct Client. Let me know your Interest. · Job Title: QA Specialist · Contract: 06 Months to 3 years · Locatio ...


  • Jax Spine & Pain Centers Jacksonville, United States Full time

    JOB SUMMARY:This position is responsible for providing excellent customer service while answering questions from patients, staff, and insurance companies. The Billing Specialist/AR will also have proper phone etiquette, computer skills, and the ability to multi-task and work well ...


  • SIU HealthCare Jacksonville, United States

    Description · This position is responsible for providing direct patient care to patients of the Center and for assisting in teaching activities as they relate to all learner programs under the Center. · Examples of Duties · Teaching 10% · A. Teach and evaluate medical students ...


  • University of Florida Jacksonville, United States

    Job Description: · The Department of Orthopaedic Surgery, Division of Podiatry at the University of Florida College of Medicine – Jacksonville seeks a full-time faculty member at the non-tenure accruing level of Assistant Professor. Major responsibilities include teaching, patie ...

  • Jax Spine & Pain Centers

    Clinical Assistant

    1 week ago


    Jax Spine & Pain Centers Jacksonville, United States Full time

    We are looking for a Clinical Assistant. *This is a Float Role* · Accurately and thoroughly document medical visits and procedures as performed by the physician, including but not limited to:Patient medical history and physical exam, · Procedures and treatments performed by healt ...


  • Nemours Jacksonville, United States OTHER

    Nemours Children's Health is seeking a Chair of Orthopedic Surgery to lead our team at NCH, Jacksonville Florida. · The Chair of Orthopedic Surgery will lead the strategic growth and advancement of clinical excellence and academic pursuits of Nemours-Children's Health, Jacksonvil ...


  • Community Hospice & Palliative Care Jacksonville, United States Full time

    Jacksonville, FL 32257The Care Navigation Call Center Specialist assists prospective patients and their family member in a high volume, fast pace, call center environment utilizing customer service. S/he assists patients and family members by taking inbound phone calls and provid ...


  • Nemours Jacksonville, United States

    Internal Number: 11835 · Nemours Children's Health is seeking a Chief of Pediatric Urology to lead our team in Jacksonville, Florida. In addition to pursuing one's specific clinical interests, the Chief of Pediatric Urology will lead the strategic growth and advancement of clinic ...


  • Morgan Auto Group Jacksonville, United States

    Description · "> Nissan of Orange Park is growing fast and we're looking for an additional Business Development Specialist to join our team of Eagles. · To handle the number of calls and online inquiries we receive each day, we need to expand, and you will be an essential part ...