Assistant Store Manager Trainee - Frederick, United States - Giant Food

Giant Food

Verified Company

Frederick, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Address:
USA-MD-Frederick-5316 New Design Road

Store Code:
GF - Store Admin

Who Is Giant?

With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area.

What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware.

Giant's mission is beyond stocking groceries on shelves, we strive
to be the most trusted and loved local food retailer in our community.

ASSISTANT STORE MANAGER

Experienced bigbox supermarket managers and assistant managers are encouraged to apply._

Giant is hiring Assistant Store Managers We want proven, experienced store leaders with a passion for customer service and a knack for driving sales.

ASMs are responsible for day-to-day operation and development of their store, including
customer service, training and development of all store associates, labor management, inventory control, asset protection, shrink, store conditions, and performance management.

Giant food has three ASM classifications, including Customer Service Manager (CSM); Non-Perishable Manager (NPM); and Perishable Manager (PM).

Primary responsibilities of all assistant store managers include:

Plan, implement, and follow-up on weekly sales programs
Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections
Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations
Oversee and lead operational team, including department managers and associates
Conduct store tours to evaluate store conditions vs standards and respond accordingly
Collaborate with store management and assist with all aspects of total store operations including: customer service, associate development, sales, profit, payroll, and productivity goals, store standards, and more
Develop a positive customer shopping experience and ensure customer satisfaction
Ensure overall store appearance, safety and customer experience upholds Giant Food standards and regulations
Respond to customer inquiries on merchandise and make appropriate recommendations
Ensure accuracy of store signage
Uphold Giant's customer service standards ("Count on Us, Count on Me" commitments):
Greet and thank every customer with a smile
Wear a clean uniform and name badge
Give customers undivided attention
Bag and package product with care
Demonstrate urgency in reacting to long lines
Apologize and make it right or get someone who can

As a Customer Service Manager, you will:

Manage daily operations of the Front End & Customer Service areas and hiring and development
Manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance
Engage store associates and department managers in order to meet store and company goals
Train and develop Front End and Assistant Front End Managers; cover frontend cash accountability and monitor shrink areas
Supervise store operations as needed in absence of Store Manager
Review front end schedules prior to posting
Manage store community relations programs

As a Non-Perishable Manager, you will:

Manage daily operations of Grocery, Dairy, Frozen, HBC/GM, and Receiving departments.
Ensure training & development of all Grocery, Dairy, Frozen, HBC/GM, and Receiving associates; review schedules of all new associates to ensure proper training opportunities
Ensure accuracy of all receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrink
Develop working relationship with all direct vendors; understand delivery days and times of all direct vendors
Participate in planning, implementation and follow up of weekly sales programs
Manage inventories, gross profit, profitability, P&L and cost center management
Perform inventory control to avoid overstock and out of stock
Manage product storage and rotation to reduce spoilage and damage
Ensure grocery shelves, cases and fixtures are maintained, cleaned and organized

As a Perishable Manager, you will:

Manage daily operations of Meat, Seafood, Deli, Produce, Floral and Bakery departments.
Ensure training & development of all Meat, Seafood, Deli, Produce, Floral and Baker associates; review schedules of all new associates to ensure proper training opportunities
Participate in planning, implementation and follow up of weekly sales programs
Ensure accuracy of all receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrink
Develop working relationship with all direct vendors; understand delivery days and times of all direct vendors
Manage inventories, gross prof