- Greet customers as they arrive and provide a positive, friendly experience.
- Answer customer questions about services, wash options, and memberships clearly and courteously.
- Promote unlimited wash memberships and other offerings to drive engagement and sales.
- Educate new customers on the variety of wash packages and services available.
- Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
- Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
- Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
- Monitor equipment during operations, identifying and reporting any malfunctions or issues.
- Follow and enforce all safety protocols to protect customers, team members, and equipment.
- Assist team members in resolving operational issues quickly to keep the site running efficiently.
- Serve as a key holder and perform opening and closing procedures accurately and on time.
- Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
- Delegate tasks to team members to ensure smooth site operations throughout the shift.
- Monitor team performance and provide guidance or feedback as needed to keep operations on track.
- Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
- Inspect each vehicle before and after the wash to ensure it meets Whistle's quality standards.
- Uphold the "Sparkle Assurance" by checking for missed spots, streaks, or any other issues.
- Report any equipment or operational issues that could affect wash quality.
- Provide feedback or guidance to team members to help maintain consistent wash quality.
- Continuously look for ways to improve processes to exceed customer expectations.
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Lynchburg store located at 3920 Wards Rd Lynchburg VA 24502 you are the captain of our bakery day or night You understand what it takes to Own the Night and beyond by predicting the flow of business during a successful shift Your hands-on leadership style should not only include ...
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Shift Lead - Forest - Whistle Express
Description
Shift LeadKey Responsibilities:
Customer Engagement
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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Shift Lead
Only for registered members Lynchburg
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Shift Lead
Only for registered members Lynchburg VA
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Weekend Shift Lead
Only for registered members Monroe
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Weekend Shift Lead
Only for registered members Monroe, VA
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Full-Time Shift Lead
Full time Only for registered members Arlington, VA
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Offset Press Operator
Only for registered members Forest, VA
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Activities Assistant
Only for registered members Gristmill Dr Forest, Virginia, United States
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Closing Manager Shift Manager Hourly Manager
Only for registered members Forest, VA
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Assistant Manager – Coffee
Only for registered members Forest, VA
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Security Officer
Only for registered members Forest
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Security Officer
Only for registered members Forest
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Lead Direct Support Professional
Only for registered members Forest, VA
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Assistant Manager
Only for registered members Forest, VA
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PT Security Officer - 1st Shift - 16/hr
Only for registered members Forest
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PT Security Officer - 1st Shift - 16/hr
Only for registered members Forest
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3D Printing Resin
Full time Only for registered members Forest, VA
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Calibration Technician
Only for registered members Forest, VA
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Lifeguard Manager
Only for registered members Lynchburg, VA
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Shift Leader
Only for registered members Forest, VA
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Member Experience Coordinator II
Only for registered members Lynchburg, VA
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Production Associate- Insert Department 2nd Shift
Full time Only for registered members Lynchburg