Shift Lead - Forest - Whistle Express

    Whistle Express
    Whistle Express Forest

    2 days ago

    Description
    Shift Lead
    Key Responsibilities:
    Customer Engagement
    • Greet customers as they arrive and provide a positive, friendly experience.
    • Answer customer questions about services, wash options, and memberships clearly and courteously.
    • Promote unlimited wash memberships and other offerings to drive engagement and sales.
    • Educate new customers on the variety of wash packages and services available.
    • Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
    Operations & Safety
    • Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
    • Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
    • Monitor equipment during operations, identifying and reporting any malfunctions or issues.
    • Follow and enforce all safety protocols to protect customers, team members, and equipment.
    • Assist team members in resolving operational issues quickly to keep the site running efficiently.
    Team Leadership
    • Serve as a key holder and perform opening and closing procedures accurately and on time.
    • Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
    • Delegate tasks to team members to ensure smooth site operations throughout the shift.
    • Monitor team performance and provide guidance or feedback as needed to keep operations on track.
    • Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
    Attention to Detail
    • Inspect each vehicle before and after the wash to ensure it meets Whistle's quality standards.
    • Uphold the "Sparkle Assurance" by checking for missed spots, streaks, or any other issues.
    • Report any equipment or operational issues that could affect wash quality.
    • Provide feedback or guidance to team members to help maintain consistent wash quality.
    • Continuously look for ways to improve processes to exceed customer expectations.
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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