Customer Care Specialist Ii - Matteson, United States - Cox Automotive

Cox Automotive

Verified Company

Matteson, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The CCS II will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.

Onsite training requirement and flexibility with the Hybrid work model as determined by management.

Problem Resolution:

A big part of maintaining the relationships with existing customers includes problem solving by the CCR, including consulting with dealers and educating them about Manheim and ancillary partners.

Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.

May work across other departments to train on resolving different client issues.

Qualifications:

**Minimum: - High School Diploma/GED and 3 years' experience in a related field.

**Preferred: - College degree or equivalent experience preferred.

Minimum of 2 years of Call center and/or client interfacing experience
Travel infrequent, but must have flexibility.
Schedule must have flexibility to work evenings, weekends, holidays as required.
Multitask and prioritize required. Ability to handle multiple projects/tasks at a time.
Experience working in a contact center metrics driven environment.
Strong communication skills and basic computer knowledge
Ability to operate under tight pressure.
Experience working in the automotive industry preferred. Bilingual Spanish highly preferred.

USD per hour

Compensation:

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community.

We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more.

What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years.

With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.

Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

For more details on what benefits you may be offered, visit our benefits page.

Statement to ALL Third-Party Agencies and

Similar Organizations:
Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.