Medical Secretary - New York, United States - Greenwich House

Greenwich House

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Title:
Secretary/Medical Receptionist

Department:

MMTP

Job
Location: 190 Mercer Street

Job
Status:
Full-Time

Availability:
Monday-Friday, 6:45am-1:45pm, rotating Saturday

FLSA:
Non-Exempt

About Greenwich House:

Founded in 1902 as a settlement house to help New York's increasing immigrant population adjust to life in a new country, Greenwich House today offers a variety of programs and approaches that continue to provide thousands of New Yorkers with health and wellness supports, education and personal enrichment, and skills building and cultural experiences.

Position Summary
The Secretary/Medical Receptionist is responsible to coordinate patient appointments, manage schedules, and check in patients.

Provide exceptional support to both patients and providers that contribute to customer satisfaction and smoother operational flow of the front office.

Primary Responsibilities:

Schedule appointments in the 10e11 eCR system using the corresponding visit type with a goal of optimizing productivity for all providers, for both in person and telehealth visits.
Enter patient information into system for new and established patients.
Communicate across departments to ensure work is complete.
Maintain a friendly, positive demeanor over the phone and answer all questions asked.
Schedule and confirm appointments for intake, and treatment on the appropriate provider's calendar.
Obtain and verify insurance eligibility prior to appointment.
Make sure patient demographic information is up to date.
Alert counselors and providers when the patient has arrived for checkin.
Work with medical staff to coordinate appointments for physical intakes, annual physicals, reinstatements and transportation.
Reconcile provider calendars at the end of day; reschedule noshows and provider cancellations with a goal of rescheduling within the same week if applicable.
Ensure follow up appointments are scheduled as requested by provider.
Answer phone calls and route messages to appropriate staff.
Perform other tasks and special projects as assigned by the direct supervisor.

Qualifications:

High School graduate or Equivalency Diploma.
Spanish speaking preferred.
Experience working with a substance use disorder population preferred.
Lived experience either with substance use disorder or mental health.
Computer proficiency; Windows, Microsoft Word, etc.; previous EHR experience preferred.
Exceptional customer service and phone etiquette, excellent written and verbal communication skills.
Must be able to have compassionate attitude towards clientele.
Ability to maintain effective and organized systems to ensure timely patient flow.
Knowledge of medical office management systems and procedures.
Excellent time management skills and ability to multitask and prioritize work.
Social perceptiveness and service oriented.
Must be able to maintain the normal standard of ethics, conduct and organizational policies in job related activities.
Willing to modify plans and behavior when necessary to meet a goal.
Must be able to establish priorities and a course of action for handling multiple tasks.

Reasonable Accommodations Statement

COVID-19 Vaccination Requirement:

As of October 29, 2021, we are requiring all Greenwich House and Barrow Street Nursery School new hires to be fully vaccinated against COVID-19 prior to the start date.

**Equal Employment Opportunity (EEO)