Team Leader Customer Service - Seiling, OK, United States - Phoenix Industries

Phoenix Industries

Verified Company

Seiling, OK, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

INTRODUCTION

Are you driven by efficiency and passionate about automation? Do you want to shape the further growth of Peter Park and expand our excellent customer service for our end customers? With your expertise and hands-on mentality, you enable successful scaling and have a positive impact on the implementation of company goals.

WHAT WILL BE YOUR TASK?

You identify exciting growth and optimization potentials, develop corresponding strategies and thus have a positive influence on company goals.
You are responsible for the development, implementation and implementation of scalable processes in your team.
You drive efficiency improvements by developing tools, procedures and processes.
You lead the internal customer service team as well as all our external partners who support us in achieving our goal of providing excellent customer service, ensuring defined quality and performance targets (KPIs) for your team.
You ensure a positive customer experience with the Peter Park product through selected channels (phone, email, postal) and manage all customerspecific issues, such as the Peter Park ticket system and general inquiries from customers.
You are in close communication with colleagues from other departments (product & tech, customer success, project management, sales) to find the best possible, scalable solution for customer inquiries.
You take care of the structured collection, preparation and transfer of customer feedback to relevant departments in order to fully exploit the potential of the Peter Park product and continuously improve it.
You are in close communication with the team lead customer success and report to the head of customer & revenue operations.

YOUR SK