Patient Access Associate - Cobleskill, United States - Optum

Optum
Optum
Verified Company
Cobleskill, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start
Caring. Connecting. Growing together.


The
Patient Access Associate welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with Fox hospital is exceptional; the
Patient Access Associate will also obtain the required demographical and insurance information to ensure proper billing/reimbursement to the hospital.

Secure required signatures from patients and/or representatives to protect hospital's interests. Provides excellent patient experience for guests with a high level of professionalism.


Schedule:
Wednesday and Thursday from 7:00am to 7:00pm, and Friday from 7:00pm to 7:00am


Location: 178 Grandview, Drive Cobleskill, NY

We offer 4-6 weeks of on-the-job training.

The hours of the training will be based on schedule or will be discussed on your first day of employment.


Primary Responsibilities:


  • As measured by direct or indirect supervisory observation and/or coworker feedback, the successful incumbent demonstrates skills in the following duties and responsibilities.
Examples of these include, but are not limited to the following:


  • Greet all patients in a respectful, courteous, confidential, and caring manner upon arrival
  • Interact positively with patients, families, and other patient care providers
  • Interview, verify and/or update patient/family to obtain patient registration demographic, financial, and insurance information and accurately enters information into the computer
  • Assign appropriate financial class and insurance plans to patient visit
  • Secure patient's signature when applicable, i.e., Medicare waiver, financial agreements, insurance forms.
  • Create medical records upon registration if patient is new to network
  • Prepare appropriate forms during registration process
  • Collect and maintain copay information from patients
  • Obtain insurance authorization upon patient admission to the hospital
  • Direct patients and families to appropriate areas of hospital/clinics
  • Demonstrate awareness of and provides care in a manner consistent with the Patient's Bill of Rights.
  • Refer appropriate patients for financial counseling/assistance
  • Demonstrates appropriate telephone etiquette; to include but not limited to, answering telephone calls in a prompt, friendly, helpful manner, using courtesy title (i.e. Ms. Smith, Dr. Jones, etc.), convey location called, identify self by name, answer call within three rings, and if necessary politely place caller on hold after asking permission
  • All registration paperwork is prepared and forwarded to Health Information Management for scanning to patient's EPIC chart
  • Provide cross coverage within the Patient Access Service departments when needed
  • Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.


Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Shortterm disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:


  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience
  • Must be 18 years of age or older
  • Ability to work our normal business hours of 2:30pm to 10:30pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:


  • 1+ years of experience in scheduling and authorizations
  • Healthcare experience and clinical knowledge

Soft Skills:


  • Ability to engage and effectively communicate with individuals and groups of adult
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