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Service Desk Analyst
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Beth Israel Lahey Health Boston, United States**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** · **Job Type:** · Regular · **Scheduled Hours:** · 40 · **Work Shift:** · Day (United States of America) · Responsible for delivering world class support services ...
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Service Desk Analyst
1 week ago
Beth Israel Lahey Health Boston, United StatesWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Regular · Scheduled Hours: · 40 · Work Shift: · Day (United States of America) · Responsible for delivering world class support services across all BILH ...
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Help Desk Analyst
4 days ago
Grand Circle Boston, United StatesTitle: Help Desk Analyst · Location: Boston, MA (onsite 3 days a week) · Rate: DOE · Role and ResponsibilitiesProvide day-to-day desktop support such as identifying, researching, and resolving technical issues. · Respond to inquiries via email, phone, or ticketing system. Docu ...
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Help Desk Analyst
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Hebrew SeniorLife Boston, United StatesOverview: · Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community ev ...
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Service Desk Analyst
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Beth Israel Lahey Health Boston, United States**Job Type:** Regular · **Time Type:** Full time · **Work Shift:** Day (United States of America) · **FLSA Status:** Non-Exempt · **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** · **Job Type:** · Regular · ...
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Service Desk Analyst
22 hours ago
Beth Israel Lahey Health Boston, United StatesWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Regular · Scheduled Hours: · 40 · Work Shift: · Day (United States of America) · Responsible for delivering world class support services across al ...
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Service Desk Analyst
1 week ago
Beth Israel Lahey Health Boston, United StatesWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Regular · Scheduled Hours: · 40 · Work Shift: · This position is full-time (with benefits) based on the regular schedule of 40-hours per week, Day- ...
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Help Desk Analyst
1 week ago
Franklin Fitch Boston, United StatesHelp Desk Analyst| Boston Hybrid | $60,000 | Law & Professional Services · Are you looking to join a leading global US Law firm undergoing a digital renovation? · Are you hoping to find a role with crystal clear progression pathways? · You will be working with an established clie ...
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Help Desk Analyst
3 days ago
Grand Circle Boston, United StatesJob Description · Job Description · Title: · Help Desk Analyst · Location: · Boston, MA (onsite 3 days a week) · Rate: · DOE · Role and Responsibilities · Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. · Respond to inqui ...
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Help Desk Analyst
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Franklin Fitch Boston, United StatesHelp Desk Analyst| Boston Hybrid | $60,000 | Law & Professional Services · Are you looking to join a leading global US Law firm undergoing a digital renovation? · Are you hoping to find a role with crystal clear progression pathways? · You will be working with an established cl ...
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Help Desk Analyst
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Overseas Adventure Travel Boston, United StatesLocation: · Boston, MA (onsite 3 days a week) · Rate: · DOE · Role and Responsibilities · Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. · Respond to inquiries via email, phone, or ticketing system. Document all support inc ...
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IT Service Desk Analyst
2 weeks ago
Astro Studios Boston, United StatesTower Point, 6th Floor, 27-43 Wormwood Street, Boston, MA 02210, United States of America, Boston 02210, US · We believe in the power of ingenuity to build a positive human future in a technology-driven world. · As strategies, technologies and innovation collide, we create opport ...
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IT Service Desk Analyst
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IT Service Desk Analyst
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P.A. Consulting Boston, United StatesCompany Description · We believe in the power of ingenuity to build a positive human future in a technology-driven world. · As strategies, technologies and innovation collide, we create opportunity from complexity. · Our diverse teams of experts combine innovative thinking and ...
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Client Service Analyst-Help Desk II
1 week ago
Queen Consulting Group, Inc. Boston, United StatesShift: Monday-Friday, 7:00 am-3:30 pm EST Associates' Degree (or 2 years equivalent combination of formal education and/or related experience) required. Degree in Computer Science, Engineering, or related discipline preferred. At least one year of ex Client Service, Help Desk, An ...
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Service Desk Analyst
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Adda Infusion LLC Erie, United StatesJob Description · Job DescriptionDescription:ADDA is partnering with an IT company that provides managed IT services for clients ranging from retail chains with 300 stores nationwide, to offices with 200+ employees, to manufacturing facilities. They offer consulting, design, tech ...
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Technology Support Analyst
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ArentFox Schiff Boston, United StatesAt ArentFox Schiff, we know that diverse backgrounds produce different perspectives, richer thinking, and more creative solutions to the challenges our clients face. We hope you share that vision. Join us and take on the challenge of doing meaningful work while helping us build a ...
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Contract Senior Analyst
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Peacefestival Boston, United StatesOpportunities for · Contract Senior Analyst · in · Boston, MA · Remote positions only · Search completed. Found 0 matching records. · Opportunities for · Contract Senior Analyst · in · Boston, MA · Remote positions only · Search completed. Found 0 matching records. · Seni ...
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Senior Operations Analyst
1 week ago
Gresham Hunt Boston, United StatesRole: Operations Solutions Analyst – Investment Operations · Location: Boston, MA, USA · Type: Permanent – Hybrid · Our Client, a global alternative investments manager, is looking to hire a technically strong analyst to take on a broad mandate covering new fund implementation. L ...
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Support Analyst II
2 weeks ago
Berklee College of Music Boston, United StatesJob Description:Under supervision of the Service Desk Manager, the Technology Support Analyst II works closely with and acts as an escalation point for Support Analyst I staff and Service Desk student employees. The Technology Support Analyst is primarily responsible for tier 1 t ...
Help Desk Analyst I - Boston, United States - Knewin
Description
The Help Desk Analyst 1 provides IT technical support to users working on site or remotely as a first level of support.
As the first line of support, the Help Desk Analyst will respond to calls, emails, and tickets in a professional and supportive way attempting to resolve as many requests as possible or assigning them to the next level of support within the organization.
Support / troubleshoot a wide range of software applications and hardware systems for our end-user community to enable them to complete their job.
Create Microsoft Office 365 (M365) Exchange mailboxes, shared calendars, and email distribution groups; assign permissions to mailboxes and calendars.
Work with Active Directory security group memberships and on premises file share permissions.
Monitor help desk ticketing system, ServiceNow, for tickets assigned to the help desk to process or triage tickets to other support groups.
Respond quickly and effectively to requests received through the IT Help DeskManage the proper off boarding process when disabling an MBTA account.
Provide remote access/VPN support and training.
Utilize remote control to take over of a user's desktop in order to resolve issues.
Respond to each inquiry, whether from a customer, vendor, or coworker in a professional and courteous manner.
Leverage internal and external resources (knowledge bases, manuals, and support sites, vendors) to answer questions and resolve issues.
Be an advocate for the end user to ensure he or she receives high quality and timely service and support from the entire IT organization.
Adhere to the rules, regulations, collective bargaining agreements and policies of the Authority including the EEO, Anti-discrimination, and Anti-Harassment, and Anti-Retaliation policies.
Perform all other duties and projects that may be assigned.Supervision
None
Additional responsibilities may include a focus on one or more departments or locations.
See applicable addendum for department or location-specific functions.
High School Diploma or GED
Two (2) years of experience with service delivery support.
Working knowledge of Microsoft Windows, Microsoft Office, and Microsoft Office 365, including, Multi-Factor Authentication, SharePoint, Teams, OneNote, OneDrive, Lists, Whiteboard, and Active Directory.
Strong analytical and troubleshooting skills; effective organizational, multi-tasking, time management and interpersonal skills.Ability to work as part of a team.
Ability to learn new technologies and applications.
Possess solid written and verbal communication skills.
Be a mature and self-motivated professional able to work in a fast paced, changing environment.
Proficiency with Word, Excel and PowerPoint applications.
Must be able to work the assigned shift 10pm to 6 am.
None
Preferred Experience and Skills
A bachelor's or associate degree from an accredited institution in Computer Science, Business, or a related field.
Certifications for supporting PC hardware and software.
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