Help Desk - Fort Belvoir, United States - Quadrant

Quadrant Fort Belvoir, United States

3 weeks ago

Description

Help Desk - Tier II

Fort Belvoir, VA

MUST:

Secret clearance required
Experienced Tier II Help Desk/ Desktop Support Admin
required 3+ years of experiencing in desk side support, help desk or IT Support roles
1+ years of experience using the Remedy Ticketing system (ARS) or similar
Must have excellent communication skills (oral and writing).
Experience providing Tier 1 desktop technical support
Experience with Windows 10 Operating Systems and Office 2013
Experience with Microsoft SCCM and perform imaging of desktop machines
Experience working with virtual infrastructure (i.e. VMWare) strongly desired
Excellent communications both written and verbal skills
Strong attention to detail
Excellent customer service skills over the phone, in person and via email
Ability to interact with Senior Government Leadership in an professional manner
Current CompTIA Security+ CE required
Bachelor's Degree is a plus

DUTIES:

Provide technical support including client hardware and software support
Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system
Resolve customer issues using automated remote control software or other remote tools where possible
Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues
Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral

Quadrant is an affirmative action/equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.

Help Desk Technician

2 weeks ago

Blue Rose Consulting Group, Inc. Fort Belvoir, United States

Job Description · Job DescriptionBlue Rose is seeking a Help Desk Technician to support our work with a federal client. This is an On-Site role at Ft. Belvoir, Virginia and is open to U.S. Citizens ONLY. · Successful candidates are required to have a Secret Security Clearance. ...
Help Desk Technician

2 weeks ago

Blue Rose Consulting Group Fort Belvoir, United States

Blue Rose is seeking a Help Desk Technician to support our work with a federal client. This is an On-Site role at Ft. Belvoir, Virginia and is open to U.S. Citizens ONLY. · Successful candidates are required to have a Secret Security Clearance. · In this role you will: · Manag ...
Help Desk Technician

2 weeks ago

Storage Strategies Inc Fort Belvoir, United States

Job Description · Job DescriptionDescription:Provide Tier 2 technical support to end users via phone, email, remote session and/or onsite support as required · Respond to tickets in ServiceNow in a timely manner and ensure resolution of all open technical issues as required · Pro ...
Help Desk Support Service Specialist

1 week ago

General Dynamics Information Technology Fort Belvoir, United States

Help Desk Support Service Specialist - Intermediate - TS/SCI required · Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll ...
Help Desk Support Specialist II

2 weeks ago

Lawelawe Technology Services Fort Belvoir, United States

Job Description · Job DescriptionThe Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for se ...
Help Desk Support Service Specialist

3 days ago

General Dynamics Information Technology Fort Belvoir, United States

Help Desk Support Service Specialist - Intermediate - TS/SCI required Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be ...
Help Desk Support Service Specialist

1 week ago

General Dynamics Information Technology Fort Belvoir, United States

Req ID: RQ176332 · Type of Requisition: SCA · Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph · Job Family: SCA · Skills: · Help Desk Support,Information Technology (IT) Systems,Troubleshooting · Experience: · 7 + years of related experience · US Citizenship Re ...
Help Desk Technician with Security Clearance

2 weeks ago

SSI Fort Belvoir, United States

Job Type Full-time Description * Provide Tier 2 technical support to end users via phone, email, remote session and/or onsite support as required · * Respond to tickets in ServiceNow in a timely manner and ensure resolution of all open technical issues as required · * Provide esc ...
Help Desk Support Specialist II

3 weeks ago

Lawelawe Technology Services Fort Belvoir, United States

The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, ...
Help Desk Support Specialist II

2 weeks ago

Lawelawe Technology Services Fort Belvoir, United States

The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, ...
Help Desk Support Service Specialist

3 days ago

General Dynamics Fort Belvoir, United States

Responsibilities for this Position · Location: USA VA Fort Belvoir - Fort Belvoir (VAC053) · Full Part/Time: Full time · Job Req: RQ176332 · Type of Requisition: · Regular · Clearance Level Must Currently Possess: · Top Secret/SCI · Clearance Level Must Be Able to Obta ...
Intermediate Help Desk Technician/System Admin

4 weeks ago

Fedtec Fort Belvoir, United States

Job Description · Job DescriptionFedTec Overview:FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering co ...
Help Desk Tier II with Security Clearance

3 days ago

Quadrant, Inc San Francisco, United States Permanent

Help Desk - Tier II · Fort Belvoir, VA Must: · Secret clearance required · Experienced Tier II Help Desk/ Desktop Support Admin · 3 years of experiencing with the following · Experience using the Remedy Ticketing system (ARS). · Must have excellent communication skills (oral and ...
Help Desk Tier II with Security Clearance

4 days ago

Quadrant Inc Fort Belvoir, United States

Help Desk - Tier II · Fort Belvoir, VA Must: · Secret clearance required · Experienced Tier II Help Desk/ Desktop Support Admin · 3 years of experiencing with the following · Experience using the Remedy Ticketing system (ARS). · Must have excellent communication skills (oral and ...
Student Trainee

5 days ago

Defense Contract Audit Agency Fort Belvoir, United States

What is the Defense Contract Audit Agency (DCAA)? · Auditing defense contracts is unlike any other career in the financial world: Before an aircraft carrier sails out to sea for the first time, we've been on board. Before a medevac helicopter takes to the skies, we've seen it bei ...
Remedy Queue Manager

3 weeks ago

Chenega MIOS SBU Fort Belvoir, United States

Remedy Queue Manager · Ft. Belvoir, VAJoin our Talent Network · Remedy Queue Manager · Ft. Belvoir, VA C-CHR · TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with ...
Project Manager

4 weeks ago

NT Concepts Fort Belvoir, United States Full time

We are seeking a Project Manager to join our team. Working at NT Concepts means that you are part of an innovative, agile company dedicated to solving the most critical challenges in National Security. We're looking for the best and the brightest to join us in supporting this mis ...
SME-Level, HUMINT Targeting Specialist

2 weeks ago

AEVEX Aerospace Fort Belvoir, United States

AEVEX Aerospace seeks exceptionally qualified individuals to serve as HUMINT Targeting Specialist SME to support USSOCOM Staff in the conduct of HUMINT and intelligence missions. The HTS SME position leverages previous experience in an Intelligence Task Force, National Intelligen ...
Health Physicist

2 weeks ago

Department of Defense Fort Belvoir, United States

Summary · This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for DoD to recruit and appoint qualified candidates to positions in the competitive service. · About the Position: Serve as a Senior Health Physicist (Current Operations Modeler) for the US Army Nuclea ...
Medical Supply Technician

2 weeks ago

Department of Defense Fort Belvoir, United States

Summary · About the Position: Incumbent is responsible for processing, preparing and distributing the complete range of clean and sterile surgical and clinic instruments required for patient care, including instrument trays and sets used in the full range of surgical operations. ...